I have been having a lot of trouble getting the Avast icon to show in the system tray on my XP system.
I got a lot of help here but the icon wopuldn’t appear on bootup. As a result Ireluctantly removed Avast and then re-installed AVG. I think AVG is less good than Avast but the missing Avast icon was a problem.
As I like Avast I decided to install it after I had installed AVG in order to use Avast as an on-demand scanner.
However when I right-click a known virus file and scan it with Avast, then Avast does not detect it. I have tried this with all sorts of viruses and also the EICAR and Avast does not find the virus.
Can anyone please advise me on this. Thank you.
“Smolls”
MY INSTALLATION DETAILS:
My Avast installation was done with AVG disabled. I installed no Avast components (or “providers”. I do not have Avast resident protection running.
I have permitted the two Avast XP services to run.
If I right click the Avast icon I can get Avast to do updates - I am running program version 4.6.623 and Vps 514-1.
In Avast common settings I have unchecked “Exit Explorer extension when first virus is found” and checked "“Show results of Explorer Extension” which together I believe leaves the message box created after the ad-hoc scan on my screen.
Sounds like a conflict of antiviruses. avast! is trying to access a file to scan it, but the active AVG resident protection scans the file first, detects it as infected and denies all access to it (so, avast! cannot really scan it).
Could it be the case?
Apologies but I probably haven’t described it properly because it is not quite as you suggest.
When I right-click on a file, Avast is able to do its scan. But Avast gives me the wrong result: If I scan a virus file with Avast then I am told it is not a virus and is safe.
However since I posted I have done more tests and it now seems to be ok. Weird. But if it works then I shalln’t argue with it.
The only odd thing is that Avast seems to think it has scanned 2 files when i ask it to scan only one. And Avast thinks it has scanned 8 files when I ask it to scan 4. Do you have any ideas about this?
Also should Avast be creating a log report for on-demand scans as I do not have any Avast log report at all? (I have used Avast settings to ask it to create a log report.)
If avast! scans more files than you expect, it means that it processes them as archives - checks both the outer files and its content (counting each separately).
You are right that the Explorer extension doesn’t create a report. If you use e.g. the Simple User Interface, however, the report will be created (if you turn it on in program settings, of course). If you let all (even “OK”) files be included in the report, you will see what’s being scanned.