Hello,
As a longer term user of Avast, i would like to start by thanking you for the wonderful product you have and the great technical support!
Recently I have had few very serious problems with viruses; I’ve always performed regular scans and try to keep my firewall/spyware software up to date too. This was the case until yesterday. My girlfriend opened a pdf file to view a piste map of a resort she was planning to go to and my computer froze completely. Attempts to reboot were mixed with the computer freezing after around 5-10 mins.
Here are the solutions that i have tried:
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Avast boot time scan => scan started successfully but froze on a particular file.
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I uninstalled the file (apple updater programme) and restarted Avast. The scan then contiuned for around 15 mins and then hung up on another file…Avast (or the system) crashes whether i have started Avast in a normal Windows session or boot time scan mode.
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I had problems starting in Safe mode as windows would not always start.
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I am a little stuck as to how to proceed…
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I was thinking of doing a system restore to see if things would improve. What would you recommend?
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I have received no warnings regarding infected files from Avast so i am unsure whether my problem is in fact a virus or a software/hardware problem.
If you do not think that this is an Avast problem, i would be very grateful of any advice or direction (other sites, etc) you could provide.
Best regards,
Christopher