Hi!
I have a problem with the browser.
After reinstalling Windows, I also reinstalled Avast browser. But when I log in to the account and select sections for synchronization, it simply closes.
I even tried reinstalling Windows again and the same thing happened again.
Synchronization still does not occur.
Hi,
Could you please share your diagnostic info here? You can find it by going to the Settings menu and then to About Secure Browser. You can also open it from the search box by entering secure://settings/diagnosticInfo.
Thank you
Hello!
Got something like this:
Diagnostic information
executable_path=C:\Users\hadel\AppData\Local\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\hadel\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 11 v24H2 (x64)
av_engines=Avast Antivirus, AMSI - Avast IAntimalwareProvider implementation
active_av_engine=Avast Antivirus
av_version=24.12.9725
urlscanner_version=Builtin urlscanner
mimic_version=v0.1.31-4579cc6
host_prefix=
browser_version=132.0.28559.198 (Official Build (64-bit))
cgid=369
cid=6311
uid=11e9f9d7733b455db4fd26e911fbe6a0
Channel: stable
OS language: uk-ua
Browser language: uk
Search Engine URL: Google Search
Omaha version: 1.8.1697.6
Subscription Information:
Subscription id:
Issue date:
Expiration date:
License period:
Status: Free
Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
beghmmhchncjignfbfnemngnlnjdmbcb : Without identification : 2.6.240
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 2.1.0.330
gjcfnponmdkenfdibginkmlmediekpnm : Messaging : 1.32.1.1129
jfijboeaeajnoejbcdbhejlnmhepeige : Expansion NTP : 3.29.395
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.4.0.104
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chromium PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.22
onochehmbbbmkaffnheflmfpfjgppblm : Privacy Guard : 5.2.590
pbnlklembegknchclakjohhpdccfllbe : Coupons : 7.24.0.679
Disabled extensions:
hglfhehnlngcghjibkocbphocccdoipk : Side Panel : 1.4.464
Hi,
thank you, I asked my colleagues to look into this! Is this happening to you after a browser update or it’s a new installation?
Thank you.
Sandu
A new installation, after reinstalling Windows.