Avast Secure Browser Unable To Update

executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\dave_\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 11 v23H2 (x64)
av_engines=None
active_av_engine=None
av_version=Not installed
urlscanner_version=Builtin urlscanner
mimic_version=v0.1.31-4579cc6
host_prefix=
browser_version=130.0.27176.93 (Official Build (64-bit))
cgid=100
cid=6505
uid=62ccfb48dd144faf9de5bb3518e92ca5

Channel: stable
OS language: en-us
Browser language: en-US
Search Engine URL: Google Search
Omaha version: 1.8.1697.6

Subscription Information:
Subscription id:
Issue date:
Expiration date:
License period:
Status: Free

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
beghmmhchncjignfbfnemngnlnjdmbcb : Anti-Fingerprinting : 2.6.240
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 2.1.0.330
gjcfnponmdkenfdibginkmlmediekpnm : Messaging : 1.32.0.1112
hglfhehnlngcghjibkocbphocccdoipk : Side Panel : 1.3.397
jfijboeaeajnoejbcdbhejlnmhepeige : NTP Extension : 3.27.367
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chromium PDF Viewer : 1
njgehaondchbmjmajphnhlojfnbfokng : Video Downloader PLUS : 6.5.5
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.21
nmkinhboiljjkhaknpaeaicmdjhagpep : Fluff Busting Purity : 37.1.4.0
nngceckbapebfimnlniiiahkandclblb : Bitwarden Password Manager : 2025.1.2
onochehmbbbmkaffnheflmfpfjgppblm : Privacy Guard : 5.0.555

Disabled extensions:
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.4.0.104
mjcjbfohnabnpeahjjdeiimbinifjmad : AI Chat : 0.0.136

Wenn ich secure://settings/diagnosticInfo eingebe, komme ich nicht zu den Diagnostic Informations.
Was kann ich tun??

Hi @Dave93 ,

could you please check inside the following directory C:\Program Files (x86)\AVAST Software\Browser\Update\ whether there is a folder called Download with an executable called AvastBrowserInstallerIncremental.exe? If yes, could you please share a screenshot of the folders and files you have inside the /Update directory?

Thank you

Hi @Benutzer279,

if you cannot access it directly, please go to Settings, About page → Diagnostic information.

Please let me know if this helps.

Sandu

In settings ->diagnostice information I had only ’ No informations found’

meanwhile I reinstalled it and it worked.
But the 2 nd day I had the notification of the need to reinstall it.

I tried also to delete the secure browser with a date Jan 13 2025 but it was not able.

Hope you can help me.

Manfred

Volume in drive C has no label.
Volume Serial Number is 28EA-C56E

Directory of C:\Program Files (x86)\AVAST Software\Browser\Update

2025-02-11 07:14 .
2024-11-08 09:52 …
2024-12-31 13:29 1.8.1697.6
2024-12-31 13:24 192,664 AvastBrowserUpdate.exe
2023-11-22 07:09 Download
2025-01-27 13:36 Install
2025-02-11 07:14 0 update.txt
2 File(s) 192,664 bytes
5 Dir(s) 1,279,771,586,560 bytes free

Volume in drive C has no label.
Volume Serial Number is 28EA-C56E

Directory of C:\Program Files (x86)\AVAST Software\Browser\Update\Download

2025-02-11 07:14 .
2025-02-11 07:14 …
2025-02-11 07:14 0 download.txt
2025-01-22 07:30 {A8504530-742B-42BC-895D-2BAD6406F698}
1 File(s) 0 bytes
3 Dir(s) 1,279,767,638,016 bytes free

(Obviously the ,txt files are where I saved the output of the dir)

Thank you @Dave93 , it looks like the update hasn’t been downloaded at all. Are you getting any system error code on the About page?

Hi,

could you please share here a screenshot of the About page?

Thanks

The message is:

Entschuldige, neue Benutzer dürfen keine Anhänge hochladen.

and the next problem: I cannot open ‘Bankmodus’

If I delete the complete Avast Secure Browser and install it new - should this help???

Manfred

Note if you do, do this or you would lose your settings, etc.
:

There is a way/tool to completely remove it:
Uninstall Avast Secure Browser - Secure Browser Removal tool, https://download.avastbrowser.com/avast_secure_browser_uninstall.exe

An error occurred while checking for updates: Update check failed to start (error code 1: 0X80004005 – system level).

Learn more

Version 130.0.27176.93 (Official Build) (64-bit)

Hi,

I am afraid that you will be required to reinstall it using the steps provided above by @DavidR (thanks for sharing them).

Please use the following download URL to get the latest browser installer: https://download.securebrowser.com/ab/avast_secure_browser_setup.exe.

Thank you and please accept my apologies for causing any inconvenience.

Sandu

THanks - that seems to have fixed the problem!

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