Avast SecureLine doesn´t work after changing internet provider

system · 2017-01-10T20:56:51.000Z

Hello,

I changed my phone/internet provider (from Vodafone (ISDN) to M-net (now IP-based)), using a new Router (FritzBox 7490). Since that time SecureLine doesn´t work any more (site doesn´t appear, only the wait-animation to see). As soon as I stop SecureLine, the website appears correctly.

What should be done here?

Thank you very much for help.

Sincerely

Hanskarl

Eddy · 2017-01-10T21:10:09.000Z

https://forum.avast.com/index.php?topic=193380.msg1350427#msg1350427

system · 2017-01-11T15:47:31.000Z

Hallo, Eddy,

dank für Deinen Einsatz; allerdings komme ich da nicht recht weiter: Dein Link führt zu dem Topic “Netzlaufwerke sind nach Installation von AVAST Premier weg”. Ich sehe da keinen Zusammenhang mit meinem Problem; allerdings bin ich nicht so beschlagen in diesen Dingen.
Wie komme ich da weiter?
Bin für jeden Tip dankbar!
Hanskarl

Asyn · 2017-01-12T05:12:32.000Z

Please post English here, else use the forum section for your language.
→ https://forum.avast.com/index.php?board=24.0

system · 2017-01-12T17:25:11.000Z

Hello, Asyn, hello, Eddy,

here´s my answer in english to Eddy´s answer from January, 10 th: Thank you for your recommendation; but the link is leading to the topic "“Netzlaufwerke sind nach Installation von AVAST Premier weg” (sorry, but here I´m forced to cite something in german :-). I can´t see a interrelation to my problem; however, I´m not so firm in these subjects.
How could I get on in this issue? Every hint is welcome.
Sincerely
Hanskarl

system · 2017-03-03T18:50:47.000Z

Hi,

Since i had the EXACT same problem after switching to another internet service provider, I thought I would share my solution.
My VPN would connect, but when it did I couldn’t access any sites anymore, they would just keep loading forever. The sites would immediately load when I switched Secureline off.

The thing that did it for me, was to change the MTU value of the Secureline connection:

Go to the Network and Sharing Centre of Windows > Click Secureline > Properties > Configure > Go to “Advanced” > Click on MTU (standard value was 1500 for me) > Change value to 700. Click OK. Secureline should be restarting and reconnecting.

For the record, my internet connection started working again from a value of 1300.

I hope this solution also works for you and other people encountering the same problem.

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