Avast Secureline Extremely Slow With Torrents

Davidek · 2015-12-18T11:49:26.000Z

Hi Hail_ady,

I will pass this info to our Network Operations team. It’s also useful to open a Support ticket with your log file. You can get that by going to C: Program Data, Avast Software, Avast, Log. The file is secureline.txt is the one to attach.

If you don’t see Program Data, then go to c: select “organize” in top left, then folder and search options, then view, then select “show hidden folders and drives”

Many thanks,

Davidek

system · 2015-12-19T17:19:53.000Z

Hi there, thanks for the reply.

Unfortunately I only read your message today, after having gone on a business trip. I’ll be back on the 30th, I’ll open the ticket then. I hope it’s not too late.

Eddy · 2015-12-19T17:28:03.000Z

Before submitting a ticket when you get back, test things first.
It can be things have improved by then.

system · 2015-12-20T15:22:14.000Z

Hey there, first post as well.

I have been using the VPN service during the last year with almost no problems whatsoever. I renewed the subscription approximately a month ago and things have been running smooth. But for a past week, the torrents just get stuck on “connecting to peers” or they download with speed of 1kb/s. I know about peer/seed ratio etc. It has been happening with all of my torrents. If there are some new “laws” or changes you have to comply to, it would be nice to let us, users, know.

system · 2016-01-13T16:47:54.000Z

Okay I am gonna bump this once more. I cannot connect to peers whatsoever when I want to download a torrent. I tried almost every city there is, but no dice. What should I do?

system · 2016-01-13T22:05:53.000Z

This is getting serious now. Can’t connect to most torrents, When I do, I get speeds of 1-2 kb/s. This has happened after recently renewing my subscription. Very annoying and a waste of money now if not fixed.

PS Avast. Your post verification artwork is almost impossible to read. Took me many goes before I could post.

system · 2016-01-14T18:01:45.000Z

I’m having the same issue. No matter what VPN site/ datacenter i connect to the speeds do not exceed 10KB download. This has only been happening for the last 2 weeks. If i remove avast secureline, i am getting upwards of 3MB download.

schmidthouse · 2016-01-14T23:09:16.000Z

joudaveneny post:17:

Okay I am gonna bump this once more. I cannot connect to peers whatsoever when I want to download a torrent. I tried almost every city there is, but no dice. What should I do?

You could submit a ‘support ticket’ and explain in detail as I don’t see much assistance coming here at this point. The connection issue is apparent and no fix that I’m aware of.

Contact Avast support:
http://support.avast.com > Scroll down and Submit a Support Ticket

system · 2016-01-18T11:43:55.000Z

My VPN seems to be back to normal at the moment. Don’t know what anyone else is experiencing. Didn’t change anything; it just started working again.

Davidek · 2016-01-19T14:27:55.000Z

Please connect to our NYC, Miami, Seattle, Prague, Amsterdam, and Frankfurt locations.

schmidthouse · 2016-01-19T18:11:42.000Z

sukophantes post:19:

I’m having the same issue. No matter what VPN site/ datacenter i connect to the speeds do not exceed 10KB download. This has only been happening for the last 2 weeks. If i remove avast secureline, i am getting upwards of 3MB download.

Davidek Quote:“Please connect to our NYC, Miami, Seattle, Prague, Amsterdam, and Frankfurt locations”.

Have you tried the direction by Davidek?
Any different/better?

irongod · 2016-01-19T20:47:37.000Z

Simple test with Prague server: dummy file with about 2000 seed declared, without Secureline on it downloads @2xx KiB/s , activating Secureline speed drops to 0,5-2 KiB/s, disconnecting Secureline speed boosts again to 2xx KiB/s. Repeated the sequence 3 times always the same result (numberof connected peers remains the same about 40-50 but the download speed drops to zero with Secureline activated). ???

PS: I set always the torrent encryption as required.

system · 2016-01-22T02:53:42.000Z

Same thing happened to me…although I just paid for secure line after the trial and now my speeds down around 1-5kB/s…they were topping 3-4 MB/s.

glad I didn’t pay for a year!

anarkii · 2016-01-26T08:06:53.000Z

Hi David,

Just curious, do you know if the Melbourne Australia VPN service is currently blocking access to some certain kickass torrent sites?
I ask because 2-3 days ago I was able to connect to them normally, however now, I get a SPDY error in Chrome. When I disconnect and try, it works perfectly.
If you can shed any light on the matter, it would be great.

Best regards,

Chris

system · 2016-01-29T01:58:11.000Z

Anyone got an update on this? Anybody getting better connections or found a solution?

schmidthouse · 2016-01-29T04:31:35.000Z

richard127gm post:27:

Anyone got an update on this? Anybody getting better connections or found a solution?

Have you submitted a Support Ticket and supplied Secureline logs?

system · 2016-01-29T17:49:34.000Z

How do I open a support ticket (typing question on support page just takes me to forum) and find secureline logs? Thanks for help.

schmidthouse · 2016-01-29T18:24:13.000Z

richard127gm post:29:

How do I open a support ticket (typing question on support page just takes me to forum) and find secureline logs? Thanks for help.

Contact Avast support:
http://support.avast.com > Scroll down and Submit a Support Ticket

Secureline Logs>>>>Reply #12 in this Topic

irongod · 2016-01-31T08:36:14.000Z

I just did a couple of quick tests and the issue might be related to the Secure DNS function (in conjuction with the VPN)… when it is active it blocks the peers! Nevertheless still it seems that the VPN is bottlenecking the download speed to 20kB while switching it off make the download speed up to 200kB almost immediately ???

system · 2016-02-15T10:30:58.000Z

Im also having trouble. No matter which server I connect to I cannot get more than 5-6mbit and I have a connection of 30mbit. Without the VPN active I run at full speeds. I was considering this VPN service and am currently on a trial, but this doesn’t look too good unfortunately. I really like avast, so im a bit dissapointed to say the least.

Lee.

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