Avast self-defense error

Hi guys, it’s me again.
I was unable to connect to internet [no network detected] therefore I started the windows 8.1 relife program.
I have downloaded and installed chrome browser, ccleaner, mbam.

Did not succeed to install Avast Free Antivirus.
Avast warning “The installer is unable to initialize early Avast self-defense with error 0x00000005! Aborting!”

Help is welcome, thanks in advance.

Best regards, Hermie

What’s the Windows 8.1 relife program ???

Thanks Bob for your reply.
Windows offered me 3 options, I chose option 1, to “renew” [recover] my pc.

Best, Hermie

Since you restored Windows 8.1, you probably now have the trial version of what ever AV came with your computer.
That’s also what the error indicates. Totally remove the other AV before you attempt to install Avast.
It would have been easier to fix the internet problem…

Thanks Bob, pc came with McAfee Internet Security, which still is aboard.
Can I remove McAfee via the config screen? [will everything be removed]

Best, Hermie

https://www.avast.com/faq.php?article=AVKB11#artTitle

Simply follow the directions in the link in my signature. :slight_smile:

Thanks Asyn and Bob for your replies.
I have installed 178 Windows updates and Windows 8.1 which took several hours.
What exactly do I have to remove, both Avast Antivirus Free and Mc Afee?
Starting with which one first?

Best regards, Hermie

First, be sure to get rid of all remnants of your prior installed AV(s)…!!
https://www.avast.com/faq.php?article=AVKB11#artTitle

Then:

  1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
  2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
  3. Reinstall Avast with the downloaded installer from point 1.
  4. Reboot.

Thanks Asyn for help / advice.
I have removed McAfee.
Now I have to run the Avast uninstaller.
Q1 How do I get into safe mode [Windows 8.1]

Best, Hermie

Just start the tool, it’ll do it for you.

Thanks. I have downloaded and installed Avast Free Edition, have run smart scan twice.
The software updater can not update Adobe Reader. Which seems to be outdated acc. to Avast.
Installed version 11.0.00 [dutch].
How to update?

Best regards, Hermie

Version 11 is the latest one as you can see at the Adobe website.

Hi Eddy, thanks. Smart scan indicates outdated software [Adobe Reader 11.0.00] and the software updater from Avast isn’t able to update, can you run a check on your computer to verify this issue?

Best, Hermie

You’re welcome.

I wanna say thanks to Bob3160. Asyn and Eddy for their great support!
Thank you!
Probably I will be back again soon.

Kind regards, Hermie

Glad we could help.