Vlk
2
Hi, it’s very hard to react to a post like this but I’ll do my best. It’s almost impossible to now deeper analyse what really happened (because you’ve already uninstalled the program and that includes deleting all the logs etc) and I don’t even know if you’re interested in doing so… I’ve heard from the sales people that you’re wanting your monies back… :-\
The principal question here is, of course, if the virus database was up-to-date on both the workstations and the server. That is, it sounds almost unbelievable to me that avast would (even during an on-demand scan which you’ve done as you said) miss a Beagle or MyDoom variant. These are all being picked up without any problems, that’s for sure. The only exception on the server may be some password-protected ZIP exemplars but these would’ve been picked up on the workstation (by avast! Pro). Of course, this assumes that avast! was really installed on all the workstations. Please also note that avast! for Exchange can be set up to block all password protected archives - making sure nothing gets past the server scan.
I really looked like crap in front of my customer. I ended up uninstalling Avast from the servers and the workstations
I understand that you’re now angry. And for a reason. But isn’t it maybe a bit hot-headed decision to immediately drop all licenses for avast and start with something else?
Also, it’s a bit pity that you didn’t share this with us as soon as you faced it. Maybe we’d have found a solution…
Thanks
Vlk