The servers and the workstations were all set to high residency protection. They perfomed AVS upgrades regularly.

I loved the software and the interface, as well as its features for which reason I gave my customers my word that this software was the best choice to move from Symantec. And perhaps it was better, it deffenitely was not best. The customer was down for 2 days in a row.

At this point, my customer was very dissappointed in our services, and my customers have never been dissappointed in our services. We have always done a great job for all of our customers and have never had a customer leave for another consultant. During this period when they were down, they have mentioned that maybe they will try getting their network “evaluated” by another consultant. I cannot take that risk. If the software we switch to is more expensive, I will have to eat the cost, so it is not something I’d like to do, but I totally understand where my customer is coming from and their frustration.