Hi
I’m an IT support person supporting a user with Avast Free installed on a Windows 11 Dell Optiplex 7000
We seem to have an issue with Avast where it causes web browsers to return a server not found error
As soon as we pause shields on Avast the error goes away without any further steps
We’ve tried repairing Avast and Uninstalling and re-installing but both of the above haven’t helped
We’ve also tried updating the ethernet adapter driver as we believed that originally to be the issue
Event viewer does log a 7034 error that the Avast Service has stopped before the issue occurs. Sometimes this can be logged multiple times before the issue occurs.
I have a zip file containing the contents of the logs folder, but can’t upload this as a new user. But am happy to share it another way to anyone who would be kind enough to assist
This issue doesn’t replicate on any other system that we are aware of though most of the remainder of the machines in the business are laptops.
We are seeing the same issue here with Avast Business. Took a while to actually find the issue as we too went through driver updates and reinstalls before we finally saw the Avast crashes in the event logs and could tie it out to the networking drops by timing. We have about 4 users so far this is happening too and are in the prelim stages of testing after uninstalling AVAST to confirm our issue (although this post makes it most likely it is Avast). All machines are laptops and various Dell models. Will be opening a ticket with business support.
