Just tried again, ticket ID this time - OEK-522-22741
First off I have a data file same directory as yours but no obb. Have search both SD Card and internal storage. Have searched using terminal and finder (mac). So I assume the correct location is /sdcard. So have done same again
Created an empty file called "avast-debug" on sdcard (also tried HTC internal storage) root
Rebooted phone
Left myself a message.
Text came through
Clicked Allow
Went into Avast and send feedback as instructed
deleted the file created above
reset phone
So heres hoping it may have gone this time. If not:
is there anyway to check what is being sent as feedback before it is sent? That at least would let me know if it has got it or not.
is there anywhere else or anyway else of creating a log file? Perhaps should be an option to do so in the programe itself.
that’s really weird, still nothing in there. There is a way to check if the file is working if you have device with android 3.x or less. On 4+ you need to set up Android SDK on your PC
with SDK you should be able to launch command “adb” via your console (it is located inside “platform-tools” directory in the SDK). Once you are able to, the parameter to this command that interests you is “logcat” (so the command is “adb logcat”) which starts streaming all of the device logs to your console while you have your device connected via USB cable. Once you place the file in the correct location and restart Mobile Security (indeed full reboot of the device is not necessary - going into Settings of your phone and Force stopping Mobile Security then starting it again is enough), you should see a lot of logs (lines) with “avast” inside. Once you do, you are free to reproduce the issue and send us the logs like you did before.
Okay, done, but not seeing a lot of output. Have done a “adb logcat | grep avast” assuming all entries will be marked avast. I only see two lines that note SMS. Doesn’t seem a lot to me. Not sure what is going on. Any suggestions of what else or where else to put the debug file?
