Avast Shields are down after rebooting

Avast Free Antivirus / Premium Security
1

Hey,
My computer restarted last night for updates.
When I woke up, 3 of the shields were down. So I reinstalled.
Now all of the shields are down. When I try to enable them, it doesn’t do anything. Doesn’t say anything, either. I tried “Repair” on the uninstall menu.

I’m on Vista SP2, Avast version 6.0.1367

2

Hmmm…

  1. Did you update Windows? It brought back the MSE as an optional update.
  2. Did you use Windows system restore?
3

My computer restarted last night for updates, so yes, I updated windows. That’s when the problems started happening.

No, I haven’t used System Restore.

4

Are there any recent files called unpXXXXX.mdmp (where X are some numbers) in the folder
c:\Users\All Users\AVAST Software\Avast\log
?

5

I don’t have the “Avast Software” folder, only “Alwil Software” from Avast 5 - and that only has “Setup” in the log folder.

6

OK, if you updated avast! from version 5, it could be Alwil Software folder, instead of Avast Software, but having only one file in the Log subfolder… strange.

If you go to Control Panel / Administrative Tools / Services and check the status of “avast! Antivirus” service - is it started? If not, what happens when you select it and choose “Start”?

7

It says:
Windows could not start the avast! Antivirus service on Local Computer.
Error 1075: The dependency service does not exist or has been marked for deletion.

8

Hmm… that service should have only two dependencies - first the RPC, which should certainly be present on the system, and second avast! aswMonFlt driver.
If you open the properties of the “avast! Antivirus” service and switch to the Dependencies page, what does it show (it may take a while before the content is filled in)?

9

Hey, it reads:
This Service Depends on the following components:
Remote Procedure Call (RPC)
when I click the expand button beside it it shows “DCOM Server Process Launcher”

Thanks :slight_smile:

10

Anyone know?

11

Hi,

Please try to reinstall avast! from scratch.

  1. Download the latest version of avast! Uninstall Utility and save it.
    You can download it from http://files.avast.com/files/eng/aswclear.exe
  2. Download the latest avast! version that you have purchased and save it.
    3.Run the avast! Uninstall Utility in safe mode and restart to Normal mode. (Run the tool two or three times by selecting the respective folder)
  3. Install avast! using the setup saved
  4. Check the status and post back with the results.
12

I don’t know why you have those 2 services stopped. Select one of them (DCOM, for example) → properties → startup type → “automatic”. Repeat with the other (RPC).

Now reboot. Go to Control Panel → Add/Remove Programs → Avast → change → repair. Once the repair finishes, reboot.

Test and report back.

13

Sorry for the late reply!

Thanks, this solved my problem. ;D

14

You are welcome