Avast Software Updater is not working using W8.1 64bit

Avast Free Antivirus / Premium Security
1

G’day Avast,

My Avast Internet Security v18.2.2328 software updater is not working see image below, I’ve done a repair nothing has been resolved and I did a complete re-installed and I’m still having the same issue.

I’m not 100% if this is a bug issue might be related to W8.1 64bit platform, I’ve been away from Avast forum for a long time and I forget how to upload a file to FTP for Avast to review whether there is an error issue. I forget what Avast tool software to create a special file before uploading to FTP.

Thank you, I’ll get back to you asap I need to get ready for Lodge.


https://s18.postimg.org/4rjurmxzd/Avast_Software_Updater.jpg

2

Hi Speedy, SU works for me.
Try to reset the SU database.

3

G’day Asyn, I just about to leave house. How do I reset the reset the SU database? I cannot find this in the Avast settings would you please provide details, and when I get home tonight from Lodge I’ll see if I can resolve this issue before I go to bed tonight.

Thank you Asyn :wink:

4

Avast GUI → Settings → Components → SU → Reset option is on the bottom

5

There is no reset option, only Install & Uninstall Components see image below.


https://s18.postimg.org/dxottfy49/Avast_Software_Updater_1.jpg

6

Click on Customize

https://screencast-o-matic.com/screenshots/u/Lh/1520958149251-51697.png

7

Won’t let me click on to customizing because the texts are grey out, doesn’t give me the option of the screenshot you’ve post Bob

8

Try to uninstall/reinstall the SU component. (Reboot in between)

9

Nope, it didn’t work at all same issue, I need to create a file for Avast to uploaded to FTP for them to investigate. Could you please set a red flag for Avast to have this issue resolved.

10

Follow instructions: https://support.avast.com/article/33/

11

Thanks, doing this now.

12

You’re welcome.

13

My Avast Support Ticket:- 9OW0D

Zip File: 20180314_0553_9OW0D_1618307683.zip

Please let me know if you need a full dump file.

14

Asyn do you have a rough idea how long does Avast take to reply my support ticket??

15

Hi Speedy, it can take a few (business) days to get a reply.

16

Understood and thank you.

17

Still, haven’t received any feedback from Avast on my current issue.

18

Hi Speedy, Bob forwarded it and I provided your File-ID from the support tool.

19

Thank you.

20

You’re welcome.