avast status unsecured

[system]

my avast status is showing as unsecured, and the subscription status is showing as active.
i have tried the steps given in the knowledge base which tells about starting the program manually from services.msc, but it does not solve the problem.
i am also trying to upload the files by submitting the ticket, but this also seems to be not working.
please help me out.

[system]

Hi,

Did you try to repair avast? Go to Control Panel > Add/Remove Programs > Select avast 5 > Repair. If this doesn’t work you can always try a clean reinstall. Here are very detailed instuctions by SafeSurf.

@SafeSurf

Please follow these instructions:

1. Save a copy of newest version of Avast (5.0.594) for the version you need and save it to your HDD:
   Free – http://files.avast.com/iavs5x/setup_av_free.exe
   Pro – http://files.avast.com/iavs5x/setup_av_pro.exe
   AIS – http://files.avast.com/iavs5x/setup_ais.exe

2. Download the Avast Uninstall Utility, aswClear5.exe http://www.avast.com/uninstall-utility and save it to your HDD.

3. Disconnect from the Internet at this time.

4. Uninstall Avast through “Add/Remove Programs”.

5. Boot into Safe Mode and run the Avast Uninstall Tool.

6. Reboot twice.

7. Clean your computer up (clean up cache, etc.).

8. Install the newest version of Avast and reboot twice.

9. Get Internet access and update Avast definitions.

10. Register your copy or add the license key for Free, Pro or AIS.

11. Reset your settings, if needed.

[system]

hey thanks, that worked.

[system]

No prob, glad I could help. And thanks to SafeSurf for those instructions

[system]

You’re welcome.

@ dhawal,

Now that your problem is resolved, can you go back to the open post in this topic, click the modify button in that Post and change the title/subject, add [Resolved] to the beginning of the title? Thank you.