So today when I booted up my computer, it tells me my trial version of the program has expired - I’m a 4+ year user with 5 license’s that don’t come up for renewal till June! I’ve tried rebooting, reinstalling my license by both code and file , and repairing my install, but the computer keeps telling me the file is corrupted. Did a virus get by them? Anyone else having this issue?
Ariel
If I hadn’t already tried that, as I wrote in the post above, I wouldn’t have posted here.
I tried installing the license code - it said it couldn’t validate it at this time, and then I tried a license file sent to me by support - it said that file was corrupted.
Any other suggestions?
Thank you -
Premier
It has been updated to the latest - Avast Premiere 2016 11.1.2253
Windows 7 64 bit SP1
No other security software installed except what came with Windows and that’s not active when Avast is running.
The computer is currently turned off while I am away from it because it essentially is unprotected and I can’t currently remote into it (from work). I asked because it behaves as if it has been infected and even when I tried to repair the Avast install, it hung up at the ‘installing definitions’ page from about midnight till this morning at 6 - I do believe that is not what is supposed to happen - so I turned it off. My next planned action is to disconnect from the internet, turn on the computer, uninstall Avast completely and try and reinstall from a file I downloaded from the site from another computer. Unless you can suggest another course of action, I will report what the results of that plan are here.
Thanks for reading and replying to my post.
Update to the latest version (2016.11.2.2261): https://forum.avast.com/index.php?topic=185199.0
OK, I’ll try that when I’ve reinstalled.
Best you download the installer of the newer version for a reinstall.
Will do. In case my computer has been compromised, I will do that from a secure computer here at work.
OK, report back when done.
OK - I downloaded the newest version onto a flash drive and used it to reinstall Avast after a complete uninstall. I tried to enter my license file during the install and it again said the file was corrupted (it was one that Support had emailed me - I hope it was right!) but I cancelled out of that, went into the program proper and was able to update my license to the program.
It’s working for now - ran a diagnostic last night and found nothing. Still running now and I’m keeping my fingers crossed it will continue.
Also of note; I got a message about an odd hard drive error that occurred on Tuesday. It’s recovered the affected sectors and says that the drive now passes inspection so until I can repeat this problem, I’m going to assume that had something to do with this. And I guess I ought to start looking out for a new hard drive.
Thanks for your help.
You’re welcome.