Avast Stopped Working

Last evening I got a red popup saying was not able to complete the update. I tried to do a manual update but that failed. I tried to do a repair twice, got several error messages but can’t remember what they said. I had to uninstall from the program list. I re-installed it with no problems but Script Shield didn’t start working until this am…

II haven’t downloaded any new programs for quite awhile so am wondering why all of a sudden Avast stopped working.

I would appreciate it if someone would reply.

Thank you.

have you tried avast repair?

control panel > ad remove programs > avast > uninstall > repair option…wait to minutes and reboot

any change?

I tried that twice, rebooted but didn’t work.

hi,

Offhand, I do not know where your crash minidumps for Avast! are located, but will ask around. These logs will have the errors listed, and once you can find them, you can either attach them here or quote them from your logs. Once we have the exact error messages we can then begin to sort this out.

I know you did try to repair more than once, didn’t work for you.

How can I prevent Avast from scanning my password protected archive files?

Since you don’t give any information about what these password protected archives are (file name, location, etc.), no one can really answer that.

I had this happen before and someone on here told me how to fix it but don’t remember who that person was now.

That is unconnected and will have zero effect on password protected archives not being scanned.

If you provide the requested answers then perhaps we can try and help, without information we can’t help.

They are all C:user\Beverly’s.…\bgbutton.png, gif and ccs files.

Shows error…password protected.

The .…\ bit is also important (we need the full path) as I believe this is related to adobe updates and they password protect their files, there is nothing you or avast can do about this.

You’re right Dave, these are Adobe files.

they are often located in temp/cache folders… we (almost evry evangelist here) use CCleaner to clean out the crap :wink:

I had this happen before and someone on here told me how to fix it but don't remember who that person was now.
click profile button on forum top > Summary > Show post...on left side..............there you can find your old posts or use forum search function

I found the post mentioned… Deleted temp/cache folders ran another quick scan but still showed some files could not be scanned. I’m tired of messing with it.
I’m not about to use CCleaner again since it really messed my computer up the first and only time I used it.

you may try ATF cleaner…no install, just save to desktop and run

http://www.atribune.org/index.php?option=com_content&task=view&id=25&Itemid=25

ATF Cleaner Review http://www.youtube.com/watch?v=h46lsDMMJ40

Says it’s for XP and Windows 2000 only. I have Windows 7.

i run it on xp vista win7

ATF will work on Win7 if you right click ATF and select Run as Administrator. BUT, ATF will remove your password cookies just as Ccleaner did unless you clear the checkmark out of cookies.

Should I select …Windows Temp and Current User Temp? Also, for Firefox and Opera should I select cache?

Selecting only the temp files didn’t work.

For Main, you can select all EXCEPT Cookies. For Firefox, you can select all EXCEPT Cookies, Saved Form Info and Saved Passwords. I don’t have Opera but it should be similar to Firefox.

Clear Cache/Temp Files
Download TFC by OldTimer to your desktop

[*] Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
[*]It will close all programs when run, so make sure you have saved all your work before you begin.
[*]Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
[*]Once it’s finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.