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In the case of Avast - I think the company would be further ahead using bots.

Twice within four months of my automatic renewal, I received notification that my “trial subscription” had expired and my computer was unprotected.

Both times I received the usual groveling apology with instruction on how to reinstate. Instead, I opted not to reinstate, but bought a paid version of Malwarebytes.

Clearly whatever department runs that part of the operation, is managed by incompetents. The fact is that I am safer with Malwarebytes and a free antivirus as back up - since clearly, my computer is at greater risk when I’m at risk of being blindsided with my computer left unprotected, either through the meddling of incompetent staff, or simply bad management.

I have a current subscription for three computers and I have no intention of allowing auto renewal to go through. It doesn’t matter how good the software may be - if the company is staffed by idiots.

And an additional crack on the head for the numskull who devised the system that required that I go through ANOTHER of those obnoxious captchas because two other replies had been posted. Are Avast’s resident halfwits attempting to turn filing into some kind of puzzle game. Maybe there’s one person with some intelligence who can understand how alienating these captcha devices can be. I’ve now gone through five captchas since that idiotic interruption about the additional posts.