Hi,
I’ve written avast billing support for a refund 3x in the past week and have not gotten a response. I wrote to support and did not get a response.
Are you still in business?
Why aren’t you responding to inquiries?
Posting here to find out what’s going on…
Please help asap!
@ richpoints
By your comment “I’ve written avast billing support”
Were you using the support ticket system, e.g. you should get a support ticket ID ?
If you did, submitting multiple tickets on the same issue could well be your problem. Support Tickets are handled in a first in first out, by submitting multiple tickets on the same issue and orderID, etc. will drop you back to the bottom of the list.
David@ Would you have a link to support that gives a ticket ID? I have tried to find said support but cannot find it.
Here you go: https://support.avast.com/en-us/article/Contact-Support/
Please submit only one support request and wait a bit. Since this is Friday might be a wait as it is the weekend coming up.