Each edit of the ticket was after no reply within a reasonable time and I acted out of frustration - I have since given up attempting that means to get a response so have not edited the ticket for quite a little while and still no response has been forthcoming.

It is not good enough - there is no excuse for this low level of service. When you understand that the original ticket was given to me after I responded to an email from Avast regarding registration, as Avast actually initiated the whole affair, you can surely understand that I feel quite angry.

With Kaidai, a paying customer, getting such poor service too, any likelihood of me upgrading from the free version is certainly very much diminished.