I sometimes see people from avast asking to run the support tool.
The point to avastsupport.exe (661.128 bytes)
I have avastsupportR2.exe (967.568 bytes)
I’m wondering why they point people to (as it seems) a old version of the support tool.
Well there is a link referenced by one of the avast team in this topic https://forum.avast.com/index.php?topic=173741.msg1234377#msg1234377 and that is the first one you gave, SHA-1 22b2199eddfd1933cfc816b9cad0f0eacf9d998e ?
Presumably they are going to be the current one. I can recall when we were beta testing R2 that they came out with an updated avastsupport2.exe package.
Ah, so which link would be appropriate ?
edit
Once the preferred support tool has been identified, could it pinned to a forum topic like General Topics or Avast Free/Pro/IS/Premier so it doesn’t get “lost” after a couple of days of forum activity? For example, Essexboy has a nice tutorial pinned to viruses and worms to describe in detail how to collect the logs that are needed to clean up an infection.
Along the same line, I tried searching for the clean uninstall process in the forum and couldn’t find the actual process, only references to the need to perform it. Its on the avast web site but such niceties as saving the current configuration for a potential reinstall aren’t mentioned. I just know the forum regulars could do a more detailed description of how to proceed.
Those two (sub) topics (support tool, clean [avastclear] uninstall) would seem to be a great time saver for requesters & responders if they were readily available.
Not sure since it has been a while ago, but it can be I got the link to R2 in a private message.
It was about this:
https://forum.avast.com/index.php?topic=166433.msg1188150#msg1188150
Which b.t.w. still isn’t solved and also happens with the “cloud scanner”.