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Walker,
I agree with your statements 100%. I know Pavel is not being committed to a clear answer, but the fact remains that in general, my emails to support HAVE NOT BEEN ANSWERED!
Luckily, I have found help and comradship here on the forum with people like you, and have become a self-taught Avast problem solver.
Cojo wrote that she has received answers to her email. She was truthful but one of the lucky ones.
I have nothing but praise for the Avast Team, but something is lacking in the email support. I do not expect an answer the same day, but days, weeks and months have gone by without an answer to emails I have sent.
I have even tried IMs to Moderators here on the forum to no avail.
No matter how you slice it, I get the feeling that we are pretty much on our own here.
What really gets me, is that I am a PRO user (a paying customer)!
I do not wish the Avast Team to take offense at all this, but this matter has struck at the very heart of the support issue which has been brought up here by others in the past with no solution!!
There are times when to our best efforts, we cannot find a solution. All I am asking is for someone on the Avast team to say “OK, we are looking into it”, or “We are making a change to Avast next update”, or “We are issuing crayons and a coloring book”…something more positive than nothing.
PS: The free trip to Disney ought to do it. ;D
techie