Avast Support

system · 2017-01-31T15:31:24.000Z

Everytime I contact Avast Support, they misunderstand my requests. They just keep screwing up my account worse. I can’t contact them over the phone, and whoever is reading my emails has absolutely no understanding of English, as far as I can tell. Whatever they do each time has nothing to do with what I requested.

I have a license for Internet Security for three PCs. They show up when I access my account, and I get billed for it, yet they do not see it. I gave them the order number - thank goodness I still had the email, since I bought it in 2010. What happened? They turned off autopay on all of my subscriptions, instead. And, they gave me a link to activate my account??

What has that got to do with making sure that the license is connected to my current email address and not the old one that I no longer use, so they can actually find it when I contact them?

Asyn · 2017-01-31T15:33:38.000Z

Hi Kathy, please post your ticket-ID.

system · 2017-01-31T15:36:08.000Z

My Ticket ID is #677189.

Asyn · 2017-01-31T15:36:48.000Z

OK, I’ll forward it for you. Cheers.

system · 2017-01-31T15:38:36.000Z

Thanks

Asyn · 2017-01-31T15:39:19.000Z

You’re welcome.

moroni · 2017-01-31T16:31:56.000Z

Hi Kathy29,

We do see your license, but be aware that your purchase from 2010 expired on 2011. You current subscription started in February 2015, and I believe this is the subscription you see in your account.

I am a bit confused as you mention “Everytime I contact Avast Support…”, yet you have only contacted us once. Who have you been in touch with, that “they” don’t see your license? ???
Could you please give me more information about that?

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