Did you file a support ticket? If you did it can take ten days to two weeks to get a response.
Have some patience and whatever you do “do not file another ticket”. If you do you will
end up at the bottom of the queue again.
Also never use the third party support company due to the fact they are known to do hard sells.
The best place is here on the forums. Please keep in mind we are volunteer users just like you.
We are not employed by nor or are we paid by avast.