If you’ve had a problem with 3rd party support, contact him. (Else search the forum.)
That doesn’t answer my question!
Wait for other input then…
For your information:
Unless the the title of the person answering you, states that they are an Avast Employee,
they are avast! users just like you and I.
Certain things we can’t answer. We don’t work for Avast.
Please be patient and don’t shoot the messenger. 
I do not understand computers but knew I needed virus protection. I accidentally loaded two copies and of course they charged me. I went online as directed and have never received a response. I called tech support this morning and the tech told me to wait another week for a response. Like everyone else I got someone from India. I doubt I will ever get a refund! When my subscription is up I am going back to Norton! At least they will talk to you and I never had a problem with them and they were very patient with me and helped and solved my problem.
Did you file a support ticket? If you did it can take ten days to two weeks to get a response.
Have some patience and whatever you do “do not file another ticket”. If you do you will
end up at the bottom of the queue again.
Also never use the third party support company due to the fact they are known to do hard sells.
The best place is here on the forums. Please keep in mind we are volunteer users just like you.
We are not employed by nor or are we paid by avast.