This morning my daughter got the Android update on her Sprint Gallaxy S III. At that point avast texted me that her sim card had been changed and the theft alarm went off on her phone. She entered what she thought was her passcode, but avast didn’t accept it. I tried to go into the web control portal, but it doesn’t recognize her email. So the phone is locked, and we have no idea how to get beyond the avast lock screen. How can I recover this phone?
hi you’ll have to remember the passcode. Note it is 4-6 digits long (NOT longer!)