I hope that there’s an easy remedy for this, but one of my clients had a very virus-infested computer, and Avast! thinks that Kaspersky is running, which disables the on-demand scanner. To the best of my knowledge, the computer is clean, but I’m concerned that because the on-demand scanner is disabled he’ll get something back again.
I repair computers for a living, so technical explanations are fine. I have checked through the registry, running processes, and can’t find any reason that Avast! should think that Kaspersky is running. Initially there was a process with a kav-something-something name, but it’s long gone. Why does Avast! mistakenly think that Kaspersky is running, and how can I force it to ignore that “conflict” or make it see its mistaken identity?
I should have mentioned…I already did that. I even went through and used the commandline switches to force it to attempt the removal of every conceivable product. This accomplished exactly what I expected it to…nothing…but I did attempt it.
Any other ideas? I like the Einstein line about research…he was a fellow pipe-smoker, and a great soul. I’ll have to remember that line. ;D
I believe this has been in the forums before, whilst kaspersky AV might not be installed, there is another application that uses the same file name associated with the AV application.
I do recall seeing this, but the problem is that none of the applications mentioned are or have been on the computer in question. Also, it was supposedly fixed a long time ago, and apparently the problem still exists under some circumstances.
Now that is a good idea. So as far as you understand, the only way Avast! will think that Kaspersky is running is if a file has a Kaspersky-AV kind of name? I’ll have to see what is indeed running, and that does sound like a good way to check it.