Avast turns off deliberately?

Avast Free Antivirus / Premium Security
1

Win10, Avast Premier

It happened three times to me in a last month that when clicking on “show hidden icons” (next to the win clocks) the avast’s icon was in red and saying “You are not protected”. After openning the avast program, the protection had been turned off. How come that the program turns off deliberately? And how is it possible that WIN10 doesn’t inform me immediatelly about it?

2
  • Which version of Premier…?
  • OS…? (32/64 Bit…? - which SP/Build…?)
  • Other security related software installed…?
  • Which AV(s) did you use before Avast…?
3

avast premier version: 12.3.2280 (build 12.3.3154.19)
virus database: 161018-1
both set on an automatic updating

win 10 pro 64bit, activated, version 1607
set on an automatic updating

using also Sticky Password, but is not set to be automatically run after login to win account

those apps run after win login:
avast
google drive
microsoft ondrive
btmshellex(2): fsquirt.exe, host proccess (rundll32)
radeon settings host applications (3): video detection, video detection, radeon settings: host application (-that doesn’t make much sense to me…)

before I’ve been using ESET NOD32 AV, paid version.

4

Repair Avast:

  1. Control Panel → Add/Remove programs → Avast
  2. Click on ‘Repair’.
  3. Follow instructions.
  4. Reboot.
5

PS: WIN10 PRO 64 bit, version 1607, build 14393.321

6

OK, let’s try the repair first.

7

Alright, I did the repair and reboot. I hope it’ll work. If not, I’ll continue posting here.

Thanks for your time!

8

You’re welcome.

9

Unfortunatelly, it turned off again…

any further suggestions?

thanks

10

Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle

11

I have the exact same problem (also Windows 10). I’ve done a full uninstall and reinstall, and the problem persists.

12

I suggest you make sure your previous AV has been totally removed.
Follow the instruction in my signature regarding Successfully installing Avast: http://goo.gl/VLXde

13

There was no antivirus previously installed. It was a brand new computer, it came with a downloadable scanner which I never downloaded. Only thing on it was Windows Defender.

14

Almost all new computers come with a trial version of an AV. It needs to be removed even if you never used it. It is on your system.
What was the trial AV that came with your computer ???