Avast UI not working after virus cleanup

Avast Free Antivirus / Premium Security
1

Hello.

I have cleaned up a system from a virus infection and everything seems to be working fine. However, I found that avast user interface and the icon for the task bar are not working. I went in and ran the avast uninstaller program to remove everything and then did a fresh install and still have the same issue. According to task manager (windows 7 84bit pro) avast is running in the background. However, The desktop icon does not seem to work either.

Aside from removing avast and cleaning up / reinstalling Iam dead in the water on this as to how to resolve this? I have ran multiple scans with other software and all infections are gone now however, There must be some file system damage that prevents avast user interface from running? Fresh install did run but after install nothing shows up except the desktop icon.

Any help in how to fix this is appreciated,

coffee412

2

follow instructions https://forum.avast.com/index.php?topic=53253.0
attach Malwarebytes and Farbar recovery scan logs

3

After scanning with aswMBR.exe I removed one *.exe file that was listed as infected.

Attached are the log files you requested.

Thank you,

coffee

4
After scanning with aswMBR.exe I removed one *.exe file that was listed as infected.
you should not take any actions with aswMBR unless told so by a removal expert

expert notified and will check logs…

5

I understand.

Thank you for your help.

coffee

6

After the reboot could you confirm that Avast started

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

HKLM Group Policy restriction on software: C:\Program Files\AVAST Software <====== ATTENTION HKLM Group Policy restriction on software: C:\Program Files\Alwil Software <====== ATTENTION HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\Malwarebytes <====== ATTENTION HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\McAfee <====== ATTENTION HKLM Group Policy restriction on software: C:\Program Files\AVG <====== ATTENTION HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\AVAST Software <====== ATTENTION HKLM Group Policy restriction on software: C:\Program Files\AVG <====== ATTENTION HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\Alwil Software <====== ATTENTION SearchScopes: HKLM - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = SearchScopes: HKLM - {5a1d0d31-749c-4186-a295-4106e6e7b26a} URL = http://search.mywebsearch.com/mywebsearch/GGmain.jhtml?p2=^AFA^xdm070^YY^us&si=183048&ptb=FD4C61CE-030D-4930-BA44-BE6A0299BAFD&ind=2012110709&n=77ee5f75&psa=&st=sb&searchfor={searchTerms} SearchScopes: HKCU - DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = SearchScopes: HKCU - {43782443-BD20-40AB-AD3F-298EEEF9943F} URL = SearchScopes: HKCU - {5a1d0d31-749c-4186-a295-4106e6e7b26a} URL = http://search.mywebsearch.com/mywebsearch/GGmain.jhtml?p2=^AFA^xdm070^YY^us&si=183048&ptb=FD4C61CE-030D-4930-BA44-BE6A0299BAFD&ind=2012110709&n=77ee5f75&psa=&st=sb&searchfor={searchTerms} BHO: No Name -> {0214754e-4e7d-4589-829d-e2523e6a3085} -> No File BHO: No Name -> {1CA1377B-DC1D-4A52-9585-6E06050FAC53} -> No File BHO: No Name -> {65f159fb-5f5e-46f4-b45d-ccfa236d2073} -> No File Toolbar: HKCU - No Name - {E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} - No File FF Keyword.URL: hxxp://trovi.com/ResultsExt.aspx?ctid=CT3196716&SearchSource=2&CUI=UN89029640684993060&UM=2&q= 2014-07-21 08:46 - 2014-07-17 13:56 - 00000000 ____D () C:\ProgramData\OxupoHewak C:\ProgramData\npDipD33 CMD: bitsadmin /reset /allusers CMD: DEL %TEMP%\*.* /F /S /Q CMD: RD /S /Q %TEMP% REBOOT:

Save this as fixlist.txt, in the same location as FRST.exe
Run FRST and press Fix
On completion a log will be generated please post that

7

After applying the fix that was sent to me things are back up and running good!

THANKYOU!

I have attached the log file it created.

I cannot thank you enough. Avast seems to be the best antivirus software I have come across.

8

Any further problems before I go for a tidy up :slight_smile: Avast and AVG were specifically targeted by this

Please download AdwCleaner by Xplode onto your desktop.

[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.