Avast unable to eliminate Win32: malware-gen

This is my 1st post. I’ve read other posts about win32: malware-gen but I’ve been unable or not skilled enough to understand and apply the manual fixes that seem to be necessary.

Safe mode scans by Malwarebytes and Superantispyware do not find this virus but an Avast boot scan repeatedly finds it and some related infected files. Avast can isolate the related files but when attempting any of the fix options (delete, repair, move, ignore), I get this error: “operation is not supported for this type of archive.” The only action I can perform is to exit the scan. The location is in some Dell shovelware:

Dell Embassy Trust Suite\embassy trust suite\wave infrastructure\wave infrastructure.msi>data1.cab1|>…(long series of numbers & letters).

I could not attach the full OTS log due to upload size limitations, but I did attach the first part of the log file with the system information.

Any guidance would be appreciated.

I could not attach the full OTS log due to upload size limitations, but I did attach the first part of the log file with the system information.
then you do one more post where you attach the rest...

Thanks for the tip; I should have thought of that. Here’s the second of three OTS files:

And the 3rd and last:

Essexboy is notified, check back later today as he is in bed now…

You mean to say that you superhero types actually sleep?!

Yes, under their capes ;D

Dell Embassy Trust Suite is a legit product usually preinstalled on Dell laptops. Looks like FP to me. “operation is not supported for this type of archive” message merely tells you that avast! is not able to delete files selectively from the CAB archive. It could delete the entire archive instead if you set the actions accordingly.

IOW, I’d suggest to submit this as possible FP to Avast…

Would agree with the false positive assessment

Upload as previously stated as a false positive… Otherwise all looks good ;D

Whew! Thanks for the assistance; keep up the noble work!

Our pleasure ;D