Avast Uninstall Problems

system · 2015-11-25T13:30:43.000Z

I created the boot cd, but while it is trying to load the Reatogo desktop, it give me a blue screen, i’ve tried it with 7 of the computers. I then restart the computer without the cd in, and it gives me the same error. What else can i try?

Eddy · 2015-11-25T13:33:27.000Z

Try it with Rufus
https://rufus.akeo.ie/

system · 2015-11-25T13:39:42.000Z

I will give it a go.

system · 2015-11-25T13:41:23.000Z

What must i load onto the flashdrive with Rufus?

system · 2015-11-26T05:44:18.000Z

Okay, so i used Rufus and i loaded the FRST.exe onto the flashdrive, i then rebooted the computer, which then booted into the FreeDOS kernel, i then typed in the command “FRST.exe” and pressed enter, it then said that “This program cannot be run in DOS mode”.

What should i do now?

Eddy · 2015-11-26T09:30:01.000Z

You need to create a bootable usb stick with Rufes that boots Windows.

system · 2015-11-26T10:05:50.000Z

So if i create it so that it boots windows, won’t i lose all the data on the computer?

Eddy · 2015-11-26T10:27:51.000Z

No, you need to create the usb stick so that a windows environment is loaded.

system · 2015-11-26T11:24:30.000Z

How would i do that?

essexboy · 2015-11-26T21:42:57.000Z

What version of windows do you have and is it 32 or 64 bit

system · 2015-11-27T05:39:07.000Z

Windows 7 Professional; 32 Bit

essexboy · 2015-11-27T14:52:25.000Z

Download the following three programmes to your desktop :

Rufus

For 32bit systems
2. Windows 7 RC… I will PM the download link
3. Farbar Recovery Scan Tool

Insert the USB stick Then run Rufus

https://dl.dropbox.com/u/73555776/RufusISO.JPG

Select the ISO file on the desktop via the ISO icon.

Press Start Burn

Then copy FRST to the same USB

http://dl.dropbox.com/u/73555776/frstwintoboot.JPG

Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here

Windows 7 and Vista screenshots

When you reboot you will see this.
Click repair my computer

http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7275.jpg

Select your operating system

http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277202.jpg

Select Command prompt

http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277.jpg

At the command prompt type the following :

notepad and press Enter.
The notepad opens. Under File menu select Open.
Select “Computer” and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe or e:\frst.exe dependant on system
and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.

https://dl.dropboxusercontent.com/u/73555776/frst.JPG

Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

system · 2015-11-30T06:08:12.000Z

Essexboy i cannot post the frst.txt on a reply, because it exceeds 20 000 characters, is there another way i can get it to you?

system · 2015-11-30T06:10:14.000Z

Sorry, i didn’t see the Attachments and other options selection

essexboy · 2015-11-30T14:44:06.000Z

OK you have two files missing… One I can replace with FRST but the other unfortunately will require a repair install http://www.sevenforums.com/tutorials/3413-repair-install.html

C:\Windows\System32\Drivers\volsnap.sys IS MISSING <==== ATTENTION C:\Windows\system32\codeintegrity\Bootcat.cache IS MISSING <==== ATTENTION

system · 2015-12-01T05:37:18.000Z

How would i do that with FRST?

Eddy · 2015-12-01T08:38:18.000Z

Just do the in-place-repair as explained on the sevenforums.

system · 2015-12-01T17:56:48.000Z

Could i not possibly copy those two files from one of the working computers and then just them onto a broken computer using the copy command on cmd prompt?

essexboy · 2015-12-01T21:21:07.000Z

No, because this one is created by the system and is specific to it

C:\Windows\system32\codeintegrity\Bootcat.cache IS MISSING <==== ATTENTION

system · 2015-12-02T12:39:21.000Z

I created a system image off of one of the working computers and then i created a recovery disk, i then loaded the system image onto a hard drive, i then booted the computer into the recovery disk and then used system recovery to load the system image onto the computer. Hope if anyone has this problem they can use this information and use the help from eddy and essexboy, thanks so much for the assistance.

Announcements