Avast Unprotected status/ Repair & Update/ Restart and nothing happens!

Avast Free Antivirus / Premium Security
1

Hey,

So I am having some trouble with my Avast antivirus (free).

First, I log on and it says I’m not protected. (after a little research i discovered it may still be working and this may be some kind of bug, not a virus and my systems failing). I have scanned and uninstalled everything I can. So I uninstall Avast and after like 30-40 minutes I choose repair. It repairs itself, updates successfully but does not run properly (smoothly shall I say, as in the icons don’t display properly). The problem is every time i restart my computer the same thing happens! It says I am unprotected, that my antivirus are turned off and everything. The weird this is is affects everything else. until i repair avast I cannot open Malware bytes and some other programs, nothing even pops open when I click to star-up, I cannot download anything from google or anything! Yesterday I managed to select my computer to do a boot scan and it worked so Avast must be working to some degree.

I am now trying to uninstall Avast using AvastClear and nothing is happening! For the past hour and a half just nothing. Then i get a message ‘this program is still running, please try this later’. I just want to uninstall it now and try and clean install but it wont even uninstall! So can someone tell me what the heck is happening? I plan to buy the VPN and such but not whilst this is all going down.

Any help will be MUCH appreciated!

Thanks

2
  • Which Avast…? (Free/Pro/IS/Premier)
  • Which version…?
  • OS…? (32/64 Bit…? - which SP/Build…?)
  • Other security related software installed…?
  • Which AV(s) did you use before Avast…?
3

Is this the procedure you followed ???

Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

4

  • Avast free

  • The up to date version 17.7.2341(build 17.7.3660.244)

  • Windows 7 Ultimate

  • Custom build:
    Kingston Technology 120GB Solid State Drive 2.5-inch V300 SATA 3
    ASRock H81M-HDS Motherboard (Socket 1150, Intel H81, DDR3, S-ATA 600, Micro ATX, PCI Express 2.0, HDMI, USB 3.0, DVI-D)
    Corsair CML8GX3M2A1600C9 Vengeance Low Profile 8GB (2x4GB) DDR3 1600 Mhz CL9 XMP Performance Desktop Memory Kit Black
    Intel Core i5 4440 Quad Core CPU Retail (Socket 1150, 3.10GHz, 6MB, 84W, Extended Memory 64 Technology, Execute Disable Bit
    GIGABYTE R9 270X 2048 MB GDDR5 OC PCI-E 3.0 256 bit Dual Link DVI-I HDMI Display Port Windforce 3x Active
    LiteOn IHAS124-04 24x SATA Half Height Internal DVDRW Drive - Black
    EVGA 500B 500W 80+ BRONZE PC Power Supply
    Seagate ST1000DM003 Barracuda 1TB 3.5 inch Hard Drive

  • I have MalwareBytes installed as well (I can’t gets info on it until I repair Avast…)

  • This is the first and only AV I have used, aside from malware bytes. I installed them at the same time.

I managed to uninstall it and when re-installed the same problem persists!

5

Yes I managed to do a successful uninstall but the problem still exists

6

Maybe you need to remove Malwarebytes.
Then install Avast then re-install Malwarebytes and then set up the exclusions.
Instruction for the exclusions: https://forums.malwarebytes.com/topic/200324-exclusions-for-avast-users/

7

Hibob3160

When I set them up I managed to get them both working side by side perfectly without one affecting the other. Even after I manage to repair avast they both work perfectly fine. After I updated Windows this probem with Avast occured. I am not very computer efficient, so can you explain to me why I need to unistall Malwarebytes and do all I have been doing already?

Still confused avast user.

8

Looks like this is an Avast problem which has already been addressed in the current beta
and will be fixed in the next version release.
Beta testing isn’t really designed for those that aren’t computer savvy.
I’d suggest for right now you wait till the next version is released to see if that fixes your problem.
(Remember, you still have protection right now via Defender and Malwarebytes with Avast in the background.)

9

Uh, thanks I guess…? I didnt even know this WAS the beta TBH. I am going to uninstall it for now as it won’t let me use my computer. i cant open ANYTHING except chrome and I cant even send attachments in Chrome. Not even Steam until I repair it.

10

I didn’t say you are using the beta version. I stated that the problem had already been addressed in the beta version. :slight_smile:

11

Oh haah thanks dude. I will just wait for the new version…I don’t get why I am having these issues… The problem must be deeper…