Avast Update has disabled internet access and shows firewalls as off

Avast Free Antivirus / Premium Security
1

My subscription is active until January of 2017 and is on a Windows 10 machine. Last night Avast was doing an update to my system. When I woke up this morning, internet access is now disabled. When I pull up Avast, it says “The online content is unavailable - please check your internet connection…”

Windows says both Avast and Windows Firewall are turned off. When I select to turn Avast firewall on, nothing occurs. When I select to turn Windows firewall on, it appears to work, but I still have no access to the Internet.

Last month during the last update it happened and I paid $119 to fix it. To fix it again with this update is another $119. Unfortunately I cannot continue to pay $119 after each update.

I greatly appreciate anyone’s thoughts on this!

2

Don’t pay anything. Support can be achieved here on the forum for Free.
Many experienced users can provide options to resolve your issue.

Have you tried a “Repair” of your Avast installation, it’s possible something went amiss during the update.
Possibly this can help.
https://www.avast.com/faq.php?article=AVKB204

3

Schmidthouse, you are a godsend!

That did the trick !

Thanks again!

4

Glad all has resolved itself.
Remember, The support on the forum is always free. :wink:

5

Hi mccasle224 :slight_smile:

Avast third party support shouldn’t have charged you for help with the update/installation.
So I have reported this to Avast.

But like schmidthouse said : Always ask help here on the forum ( for free ).
And if we don’t have an answer, we can put issues forward to the Avast Developers.

Greetz, Red.