Avast Update Helper Error.

Hi,

Since the latest update on my Windows 7 pc I am getting the following error in the event manager:-

avast update helper error 1316 the specified account already exists.

Then the pc loses Firefox completely and the services tab in the event manager is empty so I have to reboot!

Any idea how to stop this happening, please?

Martin

You could try a ‘Repair’ of Avast.
https://support.avast.com/en-ww/article/204/

Hi Schmidthouse,

Thanks for the advice!

I have performed the repair and will wait and see if that solves the problem.

Martin

You’re welcome
If the problem persists you should do a ‘Clean Install’ of latest version.

Bob3160 Video

Clean Install of Avast:
https://goo.gl/4Ptzkf

Edit: install latest version from here:
https://forum.avast.com/index.php?topic=221320.0

Hi Schmidthouse,

Thanks for the advice, I suspected that would be the next step.

Martin

You’re welcome :slight_smile: