Arnak
1
Hi,
Since the latest update on my Windows 7 pc I am getting the following error in the event manager:-
avast update helper error 1316 the specified account already exists.
Then the pc loses Firefox completely and the services tab in the event manager is empty so I have to reboot!
Any idea how to stop this happening, please?
Martin
Arnak
3
Hi Schmidthouse,
Thanks for the advice!
I have performed the repair and will wait and see if that solves the problem.
Martin
You’re welcome
If the problem persists you should do a ‘Clean Install’ of latest version.
Bob3160 Video
Clean Install of Avast:
https://goo.gl/4Ptzkf
Edit: install latest version from here:
https://forum.avast.com/index.php?topic=221320.0
Arnak
5
Hi Schmidthouse,
Thanks for the advice, I suspected that would be the next step.
Martin