Avast update issue

Avast Free Antivirus / Premium Security
1

Currently running free Avast 2014.9.0.2018. Avast tells me there is a new program available, so please update.
Every time I try to update, the update process stalls in step 3, extracting file asOutExt.dll.

Only way out is to power off the machine.

Running Windows Vista Home Premium on an HP desktop.

2
  • OS…?? (32/64 Bit…? - which SP…?)
  • Other security related software installed…??
  • Which AV(s) did you use before avast!..??
3

First make sure there are no remnants of a previously installed av other than avast.
http://www.ache.nl > malware > remove (old) av

  1. Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition.
    Here are the installer links. Note: You need to be ONLINE during this install.
    http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe
    http://files.avast.com/iavs9x/avast_pro_antivirus_setup_online.exe
    http://files.avast.com/iavs9x/avast_internet_security_setup_online.exe
    http://files.avast.com/iavs9x/avast_premier_antivirus_setup_online.exe

Avastclear : http://files.avast.com/iavs9x/avastclear.exe
Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/

  1. Uninstall Avast by control panel [If you don’t have Avast in control Panel go to #4]
  2. Uninstall in Safe Mode using Avastclear.
    http://www.avast.com/uninstall-utility
  3. Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn’t) - reboot.
    http://rejzor.wordpress.com/avast-cleanup-tool/
  4. Be Sure Too Check Once Uninstall is Complete:Device Manager>View>Show Hidden Devices
    If there is anything related to Avast with a yellow triangle then uninstall it (highlight, right click) and reboot.
  5. Install the version you downloaded.
  6. Reboot.

offline installers:
http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs9x/avast_internet_security_setup.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe

4

Thank you.