Avast update restart then after restarting "you are not protected"

Avast Free Antivirus / Premium Security
1

I’ve been an Avast Free user for many years and it is the first time that i face a problem for which i’m forced to call for help, and i hope some people may have the answer i do not have. So i will start with my problem.

Today, after some time on the computer, i got a message from Avast to restart my computer. So, i closed the few things that were opened, and clicked to restart my computer.

So, it restarted normally, but after a few minutes, with no message from Avast, i checked on my User Interface, and on the icons at the bottom right, i saw that Avast had a the white cross on red fond, and it said “You are not protected” (in french, “Vous n’êtes pas protégé”). Plus when i clicked on to open the UI, it said “Loading, this shouldn’t take long” with Exit being the only option offered.

FIRST TRY, to repair Avast, i followed the “manual” => https://support.avast.com/en-ww/article/Repair-Antivirus
After doing it, i waited a few minutes, and restarted my computer again^^. After this and some few minutes wainting, Avast still bugged.

SECOND TRY, still following the “manual”, instead of clicking on “Repair”, i clicked on “Update”. IT didn’t worked.

THIRD TRY, maybe not the wisest, i downloaded the Avast installation program, and launched it, because i believed that, like some programs, Avast installation program would “uninstall/repair” the original one that bugged. So…the installation programm launched, and i followed all the few steps to install avast antivirus free. The program worked until the installation was “completed” then…nothing, it completed, but i got no message at all, nothing “changed”. So, once again, i restarted my computer after wainting many minutes (10-15 minutes). And, well, Avast still say “You are not protected”, and the UI still won’t launch.

At this point, i’m pretty much clueless, and i may try as a FORTY TRY, to unistall avast via the windows configation panel, in order to re-install Avast after, but i’m hesistating about it.

I thing i would appreciate some help, if someone have information that may help. =)

By the way, thanks you in advance for all the help you could provide. =)

2

See if this does the trick,

If Repair doesn’t fix the problem, try the following:
If your Avast settings are not the default settings and you want them restored after the Clean Install, follow this before removing Avast.
https://goo.gl/TXjM7h
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

3

Following the instructions, though i must say, part of them are outdated. (NB : your google doc is from 2015^^.)

I downloaded the Avast uninstall program (a.k.a "avastclear.exe) and, after restarting my computer under “Safe Mode”, and ran the avastclear program. It did the job, and unistalled all Avast components.

Then, i restarted the computer normally, and saw that Avast had been completely removed. After 5-10 minutes of waiting, i re-installed Avast, using the Avast Free installation program. Everything worked, Avast was installed, and after launching automatically, i ran a global/smart scan.

For security, after wainting some times, i once again restarted my computer, and finally, after 5-10 minutes, i checked on the Avast icon, which is normal, and it say “You are protected”.

Thanks for the Help bob3160. I also hope, that if other people experience the same problem they may find this anwers.

BUT, for Avast, the question remain as to, what was the source of the problem.

For me, since everything look to be back on track, i think that the problem is solved. =)

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The Google doc was first created in 2015. It was last updated about 2 days ago. :slight_smile: