Avast update

alanrf · 2007-05-04T22:11:25.000Z

Can you tell us exactly the error message you are seeing please?

system · 2007-05-04T22:24:47.000Z

My router block all outbound connections : i need to redirect any port i want to be accessed from the outside to my local ip adress.

Concerning the error message, after several connection attempts, a red window appear upon the tray bar to indicate the update can’t be made. Here are the last lines of my log file :

04.05.2007 23:01:03.000 1178312463 general SelectCurrent: selected server ‘Download81 AVAST server’ from ‘main’
04.05.2007 23:01:03.000 1178312463 package GetPackages - set proxy for inet
04.05.2007 23:01:03.000 1178312463 internet SYNCER: Type: no proxy
04.05.2007 23:01:03.000 1178312463 internet SYNCER: Auth: no authentication
04.05.2007 23:01:20.000 1178312480 package ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
04.05.2007 23:01:20.000 1178312480 general InvalidateCurrent: invalidated server ‘Download81 AVAST server’ from ‘main’
04.05.2007 23:01:20.000 1178312480 general SelectCurrent: selected server ‘Download209 AVAST server’ from ‘main’
04.05.2007 23:01:20.000 1178312480 package GetPackages - set proxy for inet
04.05.2007 23:01:20.000 1178312480 internet SYNCER: Type: no proxy
04.05.2007 23:01:20.000 1178312480 internet SYNCER: Auth: no authentication
04.05.2007 23:01:37.000 1178312497 package ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
04.05.2007 23:01:37.000 1178312497 general InvalidateCurrent: invalidated server ‘Download209 AVAST server’ from ‘main’
04.05.2007 23:01:37.000 1178312497 general SelectCurrent: selected server ‘Download4 AVAST server’ from ‘main’
04.05.2007 23:01:37.000 1178312497 package GetPackages - set proxy for inet
04.05.2007 23:01:37.000 1178312497 internet SYNCER: Type: no proxy
04.05.2007 23:01:37.000 1178312497 internet SYNCER: Auth: no authentication
04.05.2007 23:01:54.000 1178312514 package ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
04.05.2007 23:01:54.000 1178312514 general InvalidateCurrent: invalidated server ‘Download4 AVAST server’ from ‘main’
04.05.2007 23:01:54.000 1178312514 general SelectCurrent: unable to find any suitable server in ‘main’
04.05.2007 23:01:54.000 1178312514 internet tried 125 servers to get file ‘servers.def.vpu’, but failed (0x20000004)
04.05.2007 23:01:54.000 1178312514 file GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP_av_proI.tm~a02296\onefile, servers.def.vpu, error: 0x20000004
04.05.2007 23:01:54.000 1178312514 package Download servers.def, servers.def.vpu failed with error 0x20000011.
04.05.2007 23:02:09.000 1178312529 package ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
04.05.2007 23:02:24.000 1178312544 package ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
04.05.2007 23:02:24.000 1178312544 general InvalidateCurrent: invalidated server ‘Download4 AVAST server’ from ‘main’
04.05.2007 23:02:24.000 1178312544 general SelectCurrent: unable to find any suitable server in ‘main’
04.05.2007 23:02:24.000 1178312544 internet tried 1 servers to get file ‘servers.def’, but failed (0x20000004)
04.05.2007 23:02:24.000 1178312544 file GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP_av_proI.tm~a02296\onefile, servers.def, error: 0x20000004
04.05.2007 23:02:24.000 1178312544 package Tried to download servers.def but failed with error 0x20000004.
04.05.2007 23:02:39.000 1178312559 general Err:Cannot connect to download4.avast.com (unknown:80).
04.05.2007 23:03:24.000 1178312604 package Transferred files: 0
04.05.2007 23:03:24.000 1178312604 package Transferred bytes: 0
04.05.2007 23:03:24.000 1178312604 package Transfer time: 0 ms
04.05.2007 23:03:24.000 1178312604 file NeedReboot=false
04.05.2007 23:03:39.000 1178312619 general Return code: 0x20000004 [Cannot connect to download4.avast.com (unknown:80).]
04.05.2007 23:03:39.000 1178312619 general Stopped: 04.05.2007, 23:03:39

alanrf · 2007-05-04T22:43:47.000Z

I wonder how you are able to post here if your router blocks all outbound access.

How does your browser get access to the outside world?

Lisandro · 2007-05-04T23:06:57.000Z

Eric33 post:7:

04.05.2007 23:01:54.000 1178312514 internet tried 125 servers to get file ‘servers.def.vpu’, but failed (0x20000004)

You can download servers.def from here: http://download1.avast.com/iavs4x/servers.def
Save it to C:\Program Files\Alwil Software\Avast4\setup folder
Start the update again.

Which is your avast version? 4.7.1001?

DavidR · 2007-05-04T23:23:41.000Z

Eric33 post:7:

My router block all outbound connections : i need to redirect any port i want to be accessed from the outside to my local ip adress.

Concerning the error message, after several connection attempts, a red window appear upon the tray bar to indicate the update can’t be made. Here are the last lines of my log file :

Perhaps you have answered your own question if your router blocks all outbound connections, it needs to allow avast.setup outbound TCP port 80 access.

alanrf · 2007-05-04T23:51:53.000Z

Tech,

the log shows very clearly that his servers.def.vpu file had no problem - notice it said it already tried 125 servers. If avast fails to get any of the servers in the def file (as it did on this log) then it always tries to get the file again and, in these circumstances, always fails.

system · 2007-05-05T20:37:38.000Z

Sorry for the mistake : of course my router does not block the outbound connections. Only connection to a port from the outside are blocked if I don’t redirect the accessed port to my local IP address.

My version is 4.7.1001

I have downloaded the servers list file but nothing change.

Lisandro · 2007-05-05T20:52:53.000Z

Eric33 post:12:

I have downloaded the servers list file but nothing change.

It was what Alanrf expected…
I won’t give a shot in the dark again or he will blame against me… I do not have another tentative…

alanrf · 2007-05-05T21:47:25.000Z

Well, I will give a shot in the dark. I’m not sure it will make a difference but please try.

I notice that in your avast settings you have modified the proxy settings. I assume you have a permanent connection to the Internet … is that correct?

If so then please go to to the avast program settings (right click the avast icon > Program Settings)

Select: Update (Connections)

Make sure to check the “My computer is permanently …” box and in the Proxy select Auto detect > OK > OK

Please let us know if that make any difference.

system · 2007-05-05T22:52:46.000Z

I have change the proxy settings : it makes no difference

alanrf · 2007-05-05T23:14:56.000Z

Before installing your router were you using a firewall?

alanrf · 2007-05-05T23:22:18.000Z

Also … while I do not understand the explanation … please take a look at this post:

http://forum.avast.com/index.php?topic=26313.msg227730#msg227730

Lisandro · 2007-05-06T01:19:51.000Z

alanrf post:14:

In the Proxy select Auto detect > OK > OK

If the user is not using a proxy, I’ll suggest, on contrary, to set “No proxy” option and not the Automatic detection. At least, for a test.

alanrf · 2007-05-06T03:38:45.000Z

Tech,

The log he posted showed that was the setting he already had - that did not work - that’s why I suggested the change.

system · 2007-05-06T20:38:34.000Z

Yes Alanrf, I was using zone alarm but I do not start it since i have installed the router.

In fact my router is integrated in my DSL modem (it is the French “freebox v5”) : I don’t know how to consult its time and date settings not if it is possible to change it. owever the time is displayed on it and it is correct.

Thanks a lot for your help.

Lisandro · 2007-05-06T21:26:47.000Z

alanrf post:19:

Tech, The log he posted showed that was the setting he already had - that did not work - that’s why I suggested the change.

If the user does not use a proxy and it’s set as ‘No proxy’… why would the ‘Detect’ mode work?

Eric33 post:20:

Yes Alanrf, I was using zone alarm but I do not start it since i have installed the router.

Couldn’t be ZA blocking the connection even not started…, by driver mode or something like that? Just guessing but can you connect other sites with ZA disabled?

system · 2007-05-06T21:40:27.000Z

ZA is not started at all (not only “disabled”). I have no connection problems to other site. Other software update are OK (fro example Ad-Aware updating connection is OK).

Lisandro · 2007-05-06T22:07:04.000Z

Eric33 post:22:

I have no connection problems to other site.

Sorry, I need the log files…
Can you check and post the last 100-150 lines of the log?
C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

alanrf · 2007-05-06T22:54:31.000Z

I very much doubt that the log files will show anything significantly different from the log already posted earlier, but an extra check is always good.

I do agree with Tech that the issue of ZA still being in your system is worth following up. I understand that you are not starting ZA at system startup, but that does not mean that some components of ZA are being loaded into your system and may be affecting the avast update process.

I would recommend that it would be worth completely uninstalling ZA and seeing if that does allow avast to perform its update successfully.

system · 2007-05-06T23:06:10.000Z

You were right : I de-install completely ZA and Avast update works fine !

Thank you very much to you both Alanrf and Tech. You are so kind to help me, tying to understand my very poor english

Thank you
Eric

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