As far as I know I wasn’t using the beta version. I have the paid version of Internet Security.

I have sent a ticket in to support, and uploaded all necessary files.

It would be nice if I could copy and paste the path to the files generated, but that is not possible. When I tried to go to “C:\ProgramData\AVAST Software\Avast\Support\20130421_0104_2434209736.zip”, it did not exist, but when I generated the files in Avast Support, it showed the path.

I clicked on the path to the files generated, and it took me to the files. I had to make a shortcut to the desktop and copy the path from there.