Avast updates fail

Avast Free Antivirus / Premium Security
1

An avast window comes up saying the last update attempt has failed.

I tried to uninstall Avast but the uninstall failed part way thru.
I also tried to install another hoping it would fix it. It obviously has not. How can I fix this ?

Vicp

2

Which is your firewall?
Try to set “No proxy” at avast update settings (instead of automatic detect).

3

Dont have a firewall as such

Have Spyware Terminator, Zappit, Registry Mechanic

I changed the setting to direct. did not make a difference

Vic

4

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?

5

I Managed to delete it using ASWClear5 and re installed. It now
seems to update. Thank you for your attention

Vic

6

You’re welcome. Feel free to come back any time you need help or just to change experiences 8)

7

Well I guess I spoke too soon ! My avast is again putting up a window saying the last attempt to update a failed ??

I went to control panel to remove, anticipating a repair window to appear but instead got a warning that "a Getiface error has occurred . Try to reinstall or contact suport :cry: ???

Vic

8

I suggest an installation from scratch:

  1. Download the latest version of avast! Uninstall Utility and save it.
  2. Download the latest avast! version and save it.
  3. Uninstall avast from Control Panel (if possible). If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
  4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after you’ve run it.
  5. Install avast! using the setup saved on 2. Boot.
  6. Register your free copy or add the license key for Pro.
  7. Check and post the results.
9

Well I did an uninstall and download a new one as instructed above and within seconds of getting thanked for downloading Avast, the window appeared saying the last update attemp has failed ???

Vic

10

Are you using Windows FW or a third party FW?

What version of Avast are you using? The latest version is 5.0.594, and you should be using this.

When you did your uninstall with the avast! Uninstall Utility, did you do this in Safe Mode? If not, try the process again but uninstall using the utility in Safe Mode.

Also, remember to reboot after you install.

11

Sorry for the delay in reply. When re installing Avast I finally realized Spyware terminator was blocking and I had to click “allow” numerous times. Finally I uninstalled it, performed another install of avast and now for a week it is updating itself.
Thanks for your interest and help ideas Vic

12

fenwood52,

Since everything is working fine now, please go back to the open post in this topic, click the modify button in that Post and change the title/subject, add [Resolved] to the beginning of the title. Thanks. :slight_smile: