Hi, well I’m glad you’re not on holliday 
Problem is I ran the OTL scan but I cannot attach any logs to this reply…what’s wrong again now ?
Why can’t you attach the log, what errors ?
If the file exceeds 192KB size limit - You can use a file sharing site such as Mediafire.com - Upload to http://www.mediafire.com/ and post the sharing link.
The file is 45 Kb. So that should work.
Problem is when I choose Attachments and Other Options, and I choose BROWSE, nothing happens.
I am trying this MediaFire, but uptill now I have not received the needed e-mail to confirm my account there.
Ok, problem solved. I restarted the pc. Thought it was worth to try…and what do you know
Please find attached the OTL-log
Like I said before, I already have deleted and re-installed a few programs by myself, that seem to be running fine now. But I do not know if there are any remnants of the software that I already succeeded in uninstalling and reinstalling (like the game Sid Meiers Civilization 4, MalwareBytes, Workrave etc.)
I have not tried yet to delete and reinstall the following not-working programs:
- zoombrowser express (a programm that belongs to our Canon photocamera)
- Photoimpression 4 + Epson Smart Panel (they belong to my EPSON flatbedscanner)
Also not working correct is
- Designer (for digital photoalbum) but I am not sure if this is caused by the same problem or was already not functioning well. I got the idea that maybe this has been installed twice earlier.
But most of all, I am having big troubles trying to uninstall and re-install all HP and Hewlett-Packard files. I do not know if the problem it that there are to many remnants of the old software, that causes the software not to install ?
I have downloaded the software for my HP Officejet 4219 alles-in-één from http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-23694-2&cc=nl&dlc=nl&lc=nl&os=228&product=351121&sw_lang= .
I have used this download before to install the printer on my computer, which worked fine untill I did that thing with aswclear wrong, so it is the correct one.
To make sure there was not just a mistake in the download, I have downloaded it again. But it just does not do what it is supposed to.
When I start it / click it, it starts extracting files. It extracts untill 100%, then it opens a dialog-box, asking me if I want to execute the Installation file and…that’s it ! No Installation menu starts.
I do not know if there are other files that are not working well. Some programs that were also in C:\Program Files, , like e.g. one of the smaller games, were not removed at all and kept working like they should have.
I will remove the HP that I can find then get you to run a windows repair. On completion retry to install the printer
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
https://dl.dropbox.com/u/73555776/OTL_Fix.GIF
:OTL SRV - [2004-03-18 16:55:48 | 000,065,536 | ---- | M] (HP) [On_Demand | Stopped] -- C:\WINDOWS\system32\HPZipm12.exe -- (Pml Driver HPZ12) O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present [2012-08-04 21:33:49 | 000,000,000 | ---D | C] -- C:\Documents and Settings\Saskia & Theo\Bureaublad\HP [2012-08-04 21:32:26 | 000,000,000 | ---D | C] -- C:\Documents and Settings\All Users\Application Data\HP [2012-08-04 21:16:36 | 000,000,000 | ---D | C] -- C:\Program Files\Common Files\HP [2012-08-04 21:16:20 | 000,000,000 | ---D | C] -- C:\Documents and Settings\All Users\Menu Start\Programma's\HP [2012-04-18 20:52:12 | 000,000,000 | ---- | C] () -- C:\WINDOWS\hpqEmlSz.INI [2012-04-18 20:35:45 | 000,000,214 | ---- | C] () -- C:\WINDOWS\HP_48BitScanUpdatePatch.ini [2012-04-18 20:03:05 | 000,104,168 | ---- | C] () -- C:\WINDOWS\hpoins04.dat [2012-04-18 20:03:05 | 000,017,176 | ---- | C] () -- C:\WINDOWS\hpomdl04.dat:Files
ipconfig /flushdns /c:Commands
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
THEN
Download Windows Repair (all in one) from this site
Install the programme then run
https://dl.dropbox.com/u/73555776/waio%20start.JPG
Go to step 3 and allow it to run SFC
https://dl.dropbox.com/u/73555776/waio%20step3.JPG
On the start repairs tab click start
https://dl.dropbox.com/u/73555776/waiostart%20rep.JPG
Select the following items and tick restart system when finished
Hi,
here are the OTL logs.
I will follow your other instructions shortly
Hi,
I installed the Windows Repair Program, and went straight to step 3 (the System File Check), skipping step 1 and 2. I hope that was correct.
The Windows Repair Program asks at step 3, when checking if all secured windos-files are the original version, for the CD of Windows XP Professional because of files that need to be copied to the folder DLL Cache.
But we do not have that, we have Windows XP Home Edition.
I inserted the XP Home Edition-cd, but it does not agree and keeps asking for XP Professional.
So, I chose cancel for those messages. It warns that I will have to insert the cd later, and it has asked for this at least 10 times.
Perhaps I have downloaded a wrong version of the program ? Or are there no specific versions of the program for the several windows editions?
Should I continue or not ?
It has finished with checking if all secured windos-files are the original version, and is not asking for the cd anymore. But now there is still a ms-dos-window open C:\windows\system32\cmd.exe. …ehm correction there was…while typing this message I accidentaly either clicked it away?! or pushed enter as it asked?!
Should I reboot and choose Start Repairs or not ?
Yes the programme is suitable for all versions of windows… Restart the computer and go straight to the repair section
We will run SFC a bit later
Hi,
It has just started with the reapirs and is asking for QuickProjects.msi
It is looking for it in C:\DOCUME~1\SASKIA~1\LOCALS~1\Temp\7zS4AA3\Setup\QuickProjects\ but cannot find it there. Were could I tell it to look otherwise ?
Or should I just choose cancel there ?
That is part of windows office, skip for now
Hi there,
ok, I skipped that, and the WindowsRepair ran without further questions.
After reboot, I have tried to install the printer. But still the installationscreen does not open after extracting the files. 
OK lets see if we can get windows to install it for you
Go to control panel > printers and faxes
If the printer is there then right click it and select delete
Ensure that the printer is plugged in
Then select Add a printer
Ensure Local printer and Automatically detect Plug and Play are selected
Then follow the prompts
that doen’t work either, it says it cannot find plug-and-play printers.
(and yes, the printer is plugged in)
when one thing goes well, the other thing goes wrong.
I had/have problems with the Mozilla Firefox webbrowser so I have restarted the pc. After that the windows installer could find the plug-and-play printer. So I can print and I can copy.
I can however still not scan with this machine, because it says it needs software to be installed.
I also think that maybe the printr is not installed correct because it was very very quick with installing and I did not go through any menus, it just said : looking for…then found and installed
That was the base printer drivers being installed
Could you now retry the disc
I do not have a installdisk, I got this printer from someone without it. So I have downloaded software (which worked perfect untill my recent actions, so it’s not that the download is incorrect).
I have tried it, but again it just extracts files and does nothing afterwards, it does not install anything.
I have located the uninstall utility for your printer on the HP website… This will totally uninstall the printer allowing a new install http://ftp.hp.com/pub/softlib/software4/COL8988/mp-24061-2/gr_uninst.exe
Thanks,
I already used a HP-scrubber, but the uninstall you found was a different one, so I tried that and it removed the printer again
I have rebooted the computer and tried to install it again…but the problem stays the same…it won’t open the installmenu when i execute the software
So now we are back at the point where I can print (I have let WindowsInstaller install the basic printerfunctions again as you told me before), but the rest is not functioning well
Actually, apart from the printer, I still have other problems:
e.g. lots of times my Mozilla Firefox Webbrowser stops/crashes;
sometimes a game, that I have completely uninstalled and re-installed, crashes;
my Mediapayer sometimes stops working at start-up/crashes;
and when I close Windows I sometimes see the normal closing-window and sometimes a completely different closing-window, both of Windows but i think it is strange.
I feel that there are still a lot of things that are not fixed well.
And with us unable to get this printer-thing going as it should, combined with other smaller (?) problems popping up now and then, I am wondering more and more if I should not just stop trying to undo all this :'(, and accept the flaws for now. And then in a few weeks time, when I hope to have more time and maybe even more energy, perhaps do a complete re-installation of windows (and all other programs).
What do you think ? How big are our (or since you do all the thinking, it are actually your) chances to get this computer working well again without me re-installing everything ?
'Tis a moot question… The fastest and easiest would be to put a new windows on …
Within Program files there may have been some shared dll’s that are now missing
And XP is not as forgiving as windows 7 in this area
If you have a windows CD we could run a system file check to determine if all windows components are working as they should
Yes, we have the original windows cd.