Avast & Vista error on startup

system · 2007-02-10T14:01:08.000Z

hi all , new here , but love the software !!

been using free avast for a long time now , got a new laptop from dell 2 days ago , removed Mcafee as soon as i booted up (no problems) , installed avast from a clean download (latest version on the site today) , on re booting i get the below error message , and NO avast icons appearing on the task/time bar…

please help

ps , basic vista version in use

igor0 · 2007-02-10T17:39:18.000Z

Could you please post a screenshot of regedit, with the opened key
HKEY_LOCAL_MACHINE\Software\ALWIL Software\Avast\4.0
?
Thanks.

system · 2007-02-10T18:00:16.000Z

hi , regedit screenshot below :

Vlk · 2007-02-10T21:02:00.000Z

Huh, that’s definitely not how it should look like…

Did the installation really complete successfully?
Can you try doing a “repair” of avast? (Control Panel → Programs and Features → avast! antivirus → Uninstall/Change → Repair).

Thanks
Vlk

system · 2007-02-10T21:06:28.000Z

i have removed (also through avasts remove) avast 4 times now , re installed , no problems reported at all at any time , have not tried a repair , will try now

system · 2007-02-10T21:10:36.000Z

vlk , very sorry , above regedit is after a “removal” , have re installed again , same message , bit regedit is now more interesting , please see below , steve

system · 2007-02-10T21:15:55.000Z

gypsy666 post:5:

i have removed (also through avasts remove) avast 4 times now , re installed , no problems reported at all at any time , have not tried a repair , will try now

Maybe the same problem like I had! Don’t uncheck the Box directly under “The Bat” - it’s the standard-guard for avast!!! Maybe it works! The menu is a little bit confusing in that point.

Vlk · 2007-02-10T21:18:48.000Z

It seems you ran the avast setup program in Windows XP compatibility mode. Is that possible?

This is not supported, and will not work.

Thanks
Vlk

system · 2007-02-10T21:29:11.000Z

compatibility mode isnt something i have chosen to do , have checked the exe i’m using and comp mode is not enabled for it , i have removed it countless times now , and re installed , no comp mode has ever been used , so i’m at a loss here…

system · 2007-02-10T22:20:10.000Z

SORTED !!!

i have download , but using the RUN option directly from the website , and it has worked…previous installs where from saving it to the h/d , then running ,have no idea why this wont work as the machine is “out of the box” , no changes to file structure etc , and tried setting the exe in admin mode under properties also, double checked that compatibility mode hasnt been used the last few tries also…mystery , but from now on , i’ll be recomending “run” and not “save” for vista

system · 2007-02-13T20:14:58.000Z

I also had this problem. After installing/uninstalling multiple times where i always changed the program folder (default: program files) to ‘Programme’ (i have a german windows vista installation). i tried the standard path wondering if this would work… and it did :o)
So everyone having this problem should try this.

btw: ‘run’ the file directly from downloading didn´t fix the problem for me.

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