Avast VPN disabled my wi-fi

Avast Free Antivirus / Premium Security
1

Hi there - I’ve tried Avast VPN free trial on my vaio and after the end of the trial my network adapter is disabled. Can’t switch it on in Windows 10.Re-installed Windows 10 (previous Windows 7) and cleaned the registry with CCleaner - no success. The Wi-Fi button under settings cannot be enabled. Help please

2

follow instructions here https://forum.avast.com/index.php?topic=53253.0
Scroll down to second picture … Farbar Recovery Scan Tool … attach the two diagnostic logs

see below the box you write in … Attachments and other options

3

Any error in device manager ?

4

Thanks Pondus - I’ll try Farber.

Eddy - my wireless network adapter is fine but an “unknown device” detected as well…

5

Hi Pontus - I run the programs with the output files attached.
What can the problem be?

6

Pardon: typo, I meant “Pondus”

7

Now be patient and wait for Essexboy to come online and check those logs :wink:

8

There is likely a service/protocol listed in the network properties that avast has placed there.
I can’t recall the name at the moment, but removing it should solve the problem.

9

Thanks Eddy : not sure how to remove (any) the Avast service protocol? You certainly can tell that I am a real beginner …

10

Go to control panel > device manager… Are there any yellow exclamation marks

11

Essexboy > “Eddy - my wireless network adapter is fine but an “unknown device” detected as well…”

12

This is what I get

13

Right click the unknown device and select uninstall then reboot

14

I’ve tried - no luck. I think I’ll go back to Windows 7

Anyway - thanks to all.