Avast want do a scan

Avast Free Antivirus / Premium Security
1

Hi

I have tried to do a scan today and it will not work.
I right click the avast ball and click Start Avast Virus,

The hour glass shows up then dissapears and nothing happens.

I check Windows Task manager and find
ashAvast.exe and it is running at 100%, to stop this i must click stop this task.

I have tried a repair, uninstalled and reinstalled but to no avail.

I am using version 4.7.936 .
I have only ever had this happen after i updated this program .

Cheers

2

Crofty, there are some issues in the last version.
It would be better wait for the next upgrade, possibly tonight.
Which firewall are you using?

3

Thanks Tech
I will wait and see when the next update is released.

I am using zone alarm Free.

Cheers Crofty

4

No problem… Old Comodo versions have some issues with avast and CPU usage. Not anymore.
By the way, what happens if you run C:\Program Files\Alwil Software\Avast4\ashSimp2.exe ?

5

Hi

I am not computer smart, do you mean to run it in run feature from start menu

My igorance is showing :-[

Cheers crofty

6

Just start Windows Explorer, navigate to avast! installation folder and start the mentioned executable (ashSimpl.exe, or ashSimp2.exe)
Does it work?

7

I went to proram folder and clicked the avast folder.
I clicked ashSimp2 and i could do a scan.

I clicked just ashSimp and it didn’t work and had to maually close the process down in task manager.

I could not find the installation folder.

I am running a scan at the momment

Cheers

8

By “installation folder” I actually meant the program folder.

So, ashSimp2.exe (the skin-less Simple User Interface) works, but ashSimpl.exe (the skinned Simple User Interface) doesn’t?
What is the splash screen supposed to start - the skinned, or skinless Simple UI?
(i.e. what do you have on the first page of program settings - is the option “Enable skins for Simple User Interface” checked or not?)

9

I have Ënable skins for Simple User Interface "checked

Cheers

10

Crofty, Igor is asking if you have checked ‘Enable skins for Simple User Interface’ like below…

11

Hi Tech

What you have checked on yours i have those plus i also have Test memory during application start up checked as well.

Cheers

12

Uncheck the two options for ‘Enable skins…’. Click ok.
Boot.
Can you scan with avast after that?

13

Hi Tech
Sorry but have upgraded to latest version 4.7.398

After i reboot the computere i will see if i still have this problem.
If i do i will uncheck the two options for "Enable Skins.

I am on dial up so i will do it after i have disconnected and let you know tommorrow.

Off Topic
I noticed in one of your replies you mentioned Comodo Firewall.
I am downloading there latest RC3 2.4.153, (size 7.92MB)

have you or anyone else tried this release, or would you recommend someone like me wait to the final release.

I went to download ZA free Version7 : But it is 58mb and i am on dial up , i feel this is too big.

Sorry for being so long winded.

Cheers

14

Now there is 2.4.14.157 RC4
http://www.personalfirewall.comodo.com/download/CFP_Setup_English_2.4.14.157_RC4.exe

But if the RC3 is working, stay with it and wait the final release.
The Comodo updates are very quickly nowadays, each 2 days… ::slight_smile:

15

Thanks for you reply.

Think i will stick with RC3 and wait for their final release

Cheers :slight_smile:

16

I unchecked the two options for Enable Skins still will not scan.
I have version 4.7.398 installed.
I updated to this version and then i tried again uninstalled and reinstalled.

I can do scans by going to Avast installation folder and click on ashSimp2.exe, but (ashSimpl.exe Will not run.)

Boot scans and right click a folder and click scan with avast works etc.

I have windows xp SP2
Avast PRO

17

Strange… the skin is not opening…
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair). You must be connected to the internet while repairing.

Try either to register ACTSKIN4.OCX
Follow the instructions:

Select START > RUN…
Enter the following command:
If you have Windows NT or 2000: C:\WINNT\SYSTEM32\REGSVR32.EXE ACTSKIN4.OCX
If you have Windows 95, 98 or ME: C:\WINDOWS\SYSTEM\REGSVR32.EXE ACTSKIN4.OCX
If you have Windows XP: C:\WINDOWS\SYSTEM32\REGSVR32.EXE ACTSKIN4.OCX
If you have Windows x64: C:\WINDOWS\SysWOW64\REGSVR32.EXE ACTSKIN4.OCX

Press OK (or Enter).
A message saying that the file was successfully registered should appear…

For some reason, ActiveSkin (the 3rd party library avast uses for skinning) does not seem to be working on your system.

18

Hi Tech
I run C:\WINDOWS\SYSTEM32\REGSVR32.EXE ACTSKIN4.OCX

I got a message saying
DllRegisterServer in ACTSKIN4.OCX Succeeded.

I am afraid it did not fix the problem. :-[

Cheers

Chhers

19

Hmmm :frowning:
Can you try to download and install a new skin?
Go http://www.avast.com/eng/skins.html
Use Glass Plate, for instance and see if you can run avast…

20

I downloaded the skin like i have before.

Still it hasn’t fixed it >:(

I do appreciate all your help Tech :smiley:

Cheers