Avast want do a scan

DavidR · January 16, 2007, 1:49pm

We are now on build .942 I don’t know if this will resolve the problem as issues are with the third party skinning are usually outside avast.

system · January 16, 2007, 1:53pm

Hi DavidR

I have installed it earlier, but thanks for informing me.

Cheers

Lisandro · January 16, 2007, 2:16pm

Crofty, I can’t imagine what’s wrong… I’m empty.
Like a Pro user, you should receive help by email (support @ avast.com) and I’ll ask for support here in forum.
The most I can do :-[

system · January 16, 2007, 2:26pm

Thanks Tech

Your help and assistance has been great.
You have gone to a lot of trouble to assist me very much appreciated.

I shall send of a email shortly to Avast.

Cheers

igor0 · January 16, 2007, 4:34pm

So, you have the option “Use skins for Simple User Interface” unchecked. If you start ashSimp2.exe directly, everything is OK. If you start the splash screen (ashAvast.exe), it performs the memory scan and then, when it should start ashSimp2.exe afterwards, it doesn’t do anything (and ashAvast.exe still “sits” in the list of running processes)… do I understand it correctly?

system · January 17, 2007, 4:17am

Yes If i click ashSimp2.exe directl it works fine.

No If i click start the splash screen (ashAvast.exe) It will just show the hour glass then it sits in process till i go to end task in Task Manager. … Exactly the same as if i click Avast ball and go to Start Avast Anti Virus.

Cheers

Lisandro · January 17, 2007, 2:52pm

At that time, ashavast.exe takes all the CPU or not?
Do you use PrevX, ProcessGuard, SSM or any other low level security program?

@Igor: seems the same behavior of Comodo drivers blocking the avast startup.

igor0 · January 17, 2007, 4:02pm

Well, that was my guess as well… some kind of behavior blocker… ???

Lisandro · January 17, 2007, 5:01pm

Crofty, if you open the task manager (ctrl+alt+del)
File > Save (or Save as) and take a list of the running processes in your computer.
Paste it here (in parts if necessary).

system · January 18, 2007, 6:13am

Hi

I downloaded Comodo firewall, but as yet i have not installed it
Using zone Alarm Free 6.5.737.000

This is where my lack of Knowledge comes in
I go to Task Manager click on file and all i can see is New Task and End Task Manager

Cannot find save or save as

I have put this link in about Task manager hope it helps
http://i1.tinypic.com/47i632a.jpg
Cheers

DavidR · January 18, 2007, 2:01pm

There isn’t a save as on mine either, so it isn’t just you.

If you have created an image it would be just as easy to either attach it to the post or have the link show the image in the post. By clicking the Additional Options text you can attach an image. With these options the image/s are available to those without having to open another window or tab.

Example of displaying the image located in another location like tinypic.com.



http://i1.tinypic.com/47i632a.jpg

I was going to use this example to display the image, but it is quite large and would probably have been better left as two images than combined.

igor0 · January 18, 2007, 2:13pm

Please try to create the dump of the frozen ashAvast.exe process. So,

simulate the problem
when ashAvast.exe is frozen (present in the task list), download and run hangrep.exe. Select ashAvast.exe in the list of processes and use the Save button. This will generate a dump file… so please upload it to ftp://ftp.avast.com/incoming
Let’s see if it gives us any hint.

Lisandro · January 18, 2007, 2:44pm

Sorry, people.
Can you use ProcessExplorer instead of Task Manager and go File > Save as?

But try what Igor said too…

system · January 19, 2007, 5:27am

Thanks DavidR for your info

I have the dump file ready, but i am not sure how to go about sending it as i get this …Index of ftp://ftp.avast.com/incoming
Up to higher level directory…

If i click Up higher level directory i get this
…Directory: incoming 17/01/2007 3:21:00 PM
Directory: pub 24/05/2006 12:00:00 AM…

Sorry about this i do try but nothing sinks into my thick head.

Cheers

system · January 19, 2007, 5:29am

Hi Tech is this what you were after.

System Idle Process 0 90.77
Interrupts n/a Hardware Interrupts
DPCs n/a 3.08 Deferred Procedure Calls
System 4
smss.exe 424 Windows NT Session Manager Microsoft Corporation
csrss.exe 476 Client Server Runtime Process Microsoft Corporation
winlogon.exe 500 Windows NT Logon Application Microsoft Corporation
services.exe 544 1.54 Services and Controller app Microsoft Corporation
ati2evxx.exe 704 ATI External Event Utility EXE Module ATI Technologies Inc.
svchost.exe 716 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 848 Generic Host Process for Win32 Services Microsoft Corporation
MsMpEng.exe 884 Service Executable Microsoft Corporation
svchost.exe 928 Generic Host Process for Win32 Services Microsoft Corporation
incdsrv.exe 948 incdsrv Ahead Software AG
svchost.exe 1096 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1132 Generic Host Process for Win32 Services Microsoft Corporation
vsmon.exe 1200 TrueVector Service Zone Labs, LLC
spoolsv.exe 1536 Spooler SubSystem App Microsoft Corporation
aswUpdSv.exe 1672
ashServ.exe 1700 avast! antivirus service
ITMRTSVC.exe 1816 eTrust PestPatrol Real-time service CA, Inc.
wdfmgr.exe 1956 Windows User Mode Driver Manager Microsoft Corporation
uphclean.exe 1996 User Profile Hive Cleanup Service Microsoft Corporation
ashMaiSv.exe 1068 avast! e-Mail Scanner Service ALWIL Software
ashWebSv.exe 1440 avast! Web Scanner ALWIL Software
alg.exe 1728 Application Layer Gateway Service Microsoft Corporation
iPodService.exe 2496 iPodService Module Apple Computer, Inc.
lsass.exe 556 LSA Shell (Export Version) Microsoft Corporation
ati2evxx.exe 1220 ATI External Event Utility EXE Module ATI Technologies Inc.
explorer.exe 1280 Windows Explorer Microsoft Corporation
SOUNDMAN.EXE 2176 Realtek Sound Manager Realtek Semiconductor Corp.
carpserv.exe 2184 carpserv Conexant Systems
PDVDServ.exe 2192 PowerDVD RC Service Cyberlink Corp.
E_S4I3H2.EXE 2200 EPSON Status Monitor 3 SEIKO EPSON CORPORATION
InCD.exe 2224 InCD Ahead Software AG
atiptaxx.exe 2232 ATI Desktop Control Panel ATI Technologies, Inc.
iTunesHelper.exe 2256 iTunesHelper Module Apple Computer, Inc.
a2adguard.exe 2276 a-squared Anti-Dialer Guard a-squared
MSASCui.exe 2284 Windows Defender User Interface Microsoft Corporation
zlclient.exe 2292 Zone Labs Client Zone Labs, LLC
cctray.exe 2312 CA Common Tray CA, Inc.
CAPPActiveProtection.exe 2528 CAPPActiveProtection Application CA, Inc.
ashDisp.exe 2324 avast! service GUI component
ctfmon.exe 2336 CTF Loader Microsoft Corporation
firefox.exe 2812 Firefox Mozilla Corporation
procexp.exe 3108 4.62 Sysinternals Process Explorer Sysinternals
everest.bin 4072 EVEREST Network Audit & Management Lavalys, Inc.

Cheers

igor0 · January 19, 2007, 8:59am

If you opened the incoming folder in IE (or other browser), I think it should be enough to drag&drop the dumpfile somewhere into the window - and it gets uploaded (at least that’s how it works for IE).

system · January 19, 2007, 9:31am

I have tried this but all i keep getting asked is where do i want to save the file.
I cannot see any where that i can save it in the incoming folder.

I feel so stupid :-[

Cheers

igor0 · January 19, 2007, 9:32am

If you have “Index of ftp://ftp.avast.com/incoming” shown, you should be in the right folder. So, dropping the file somewhere into the bottom right part of the window should do.
How big is the dump file, btw?

system · January 19, 2007, 9:43am

It is uploading now and is 5.05 Mb

Hope it goes okay Cheers

system · January 19, 2007, 9:54am

It has loded into the folder it is just sitting there am i supposed click anything or have you recieved it.

Cheers

Avast want do a scan

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