@ oatesfan
Ignore that tosh from the telephone support (they aren’t avast but 3rd party support and try to sell support packages) and don’t pay.

I suspect that the repair won’t resolve this (if it is looking for a password) and you will have to do a clean reinstall using the avast uninstall utility. This assumes you are using the free version of avast.

  • Download the latest version of avast, 8.0.1489 http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe and save it to your HDD, somewhere you can find it again (if you didn’t save your last download). Use that when you reinstall.

  • Download the avast! Uninstall Utility, aswClear.exe find it here and save it to your HDD (it has uninstall tools for all versions).

    1. Now uninstall avast! - using add remove programs, if you can’t do that (as appears to be the case) start from the next step, reboot.- 2. run the avast! Uninstall Utility, it will request it be run from safe mode (and will handle the boot into safe mode), first for 7.x if previously installed and then for 8.0, once complete reboot into normal mode.- 3. install the latest version, reboot.