1

I’m having a really stressful time trying to figure out what’s going on with my avast or computer.
Every three hours give or take around 30 seconds, a message pops up from Avast webshield telling me of a rootkit gen.

I attached an image showing the webshield report.txt and I’d really REALLY like some help before I yank my hair out in frustration

[Edit] I also just noted that it’s only every three hours after the real time shield comes online and not every three hours based on the other warnings, I’m even more confused now.

2

Before I reset something you need, can you tell me if you need the Proxy settings? What are they used for; what are you using them for?

3

The proxy settings are unused as far as I know, I used them years ago for something and I never got rid of them.
So yeah, don’t need them in the slightest

4

Thanks for the information; this should help …

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Fix with Farbar Recovery Scan Tool

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[b] This fix was created for this user for use on that particular machine.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[/b]
Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

How is your system running now?

5

Is the fixing process supposed to take multiple hours? Because it’s been “Fixing is in progress, please wait” for around 5 hours now.
I do have a fixlog though for the unfinished fix though so I’ll post that and continue to keep an eye on it.

6
Is the fixing process supposed to take multiple hours?
No, did you abort and try run it again?

@dbrisendine will be back online tomorrow

7

My power did for me actually, power went out for one reason or another and came back on again.
The fixlog before the reboot looked exactly like the one linked so it seems to be getting stuck on the same point.

8

I finally timed myself to take a picture of the actual pop up Avast shows when it detects an issue so I’ll link that just in case is helps.

9

Just to be on the safe side, please scan with MBAR to see if it finds anything.

Please download Malwarebytes Anti-Rootkit from here

[*]Unzip the contents to a folder in a convenient location.
[*]Open the folder where the contents were unzipped and run mbar.exe
[*]Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
[*]Click on the Cleanup button to remove any threats and reboot if prompted to do so.
[*]Wait while the system shuts down and the cleanup process is performed.
[*]Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
[*]When done, please post the two logs produced they will be in the MBAR folder… mbar-log.txt and system-log.txt

10

Downloaded and ran the Anti-rootkit, found nothing and says my computer is clean