Avast was disabled during the upgrade Foxit PDF reader

This morning during the upgrade to the new version of Avast Foxit Reader has been disabled by presenting this error:

Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date: 21/07/2011
Time: 8:41:06
User: N / A
Computer: ;D
Description:
Application popup: AvastSvc.exe - Application Error: There was error exception unknown software exception (0xc0000417) in the position 0x7858ccb5.

After clicking on now protect the system is activated by only

Is there any recent unpXXXXX.tmp file (with timestamp corresponding to this event) in the folder
c:\Documents and Settings\All Users\Application Data\AVAST Software\Avast\log
?

Yes, there are three from 114Mb files!

Can you please pack the most recent ones into an archive and upload it to ftp://ftp.avast.com/incoming
Thanks.

Ok I have to put some names in particular?

No, it doesn’t matter (well, it’s better to make the filename somehow unique - e.g. include your nick into the name of the file).

Use your forum name and todays date.
Will be easier for igor to find it then.

Ok now I’m zipping and then I’ll load in FTP, we will take a while because I have a 512kb upload

ok I’m uploading to FTP ;D ;D ;D

File : AndreaVr21072011.rar

Successful upload !!!

I’m afraid that dump is from May 27th, i.e. unrelated to the today’s crash (and also from a previous version of avast!)… that’s why I was asking about the timestamps :wink:

You’re right I was wrong to copy the file, now I’m zipping right one and we will mail immediately

Excuse me

upload in progress again with the correct file, the same first name

File : AndreaVr21072011.rar

Successful upload !!!
;D