This morning during the upgrade to the new version of Avast Foxit Reader has been disabled by presenting this error:
Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date: 21/07/2011
Time: 8:41:06
User: N / A
Computer: ;D
Description:
Application popup: AvastSvc.exe - Application Error: There was error exception unknown software exception (0xc0000417) in the position 0x7858ccb5.
After clicking on now protect the system is activated by only
igor0
July 21, 2011, 7:51am
2
Is there any recent unpXXXXX.tmp file (with timestamp corresponding to this event) in the folder
c:\Documents and Settings\All Users\Application Data\AVAST Software\Avast\log
?
Yes, there are three from 114Mb files!
igor0
July 21, 2011, 8:56am
4
Can you please pack the most recent ones into an archive and upload it to ftp://ftp.avast.com/incoming
Thanks.
Ok I have to put some names in particular?
igor0
July 21, 2011, 9:11am
6
No, it doesn’t matter (well, it’s better to make the filename somehow unique - e.g. include your nick into the name of the file).
Asyn
July 21, 2011, 9:12am
7
Use your forum name and todays date.
Will be easier for igor to find it then.
Ok now I’m zipping and then I’ll load in FTP, we will take a while because I have a 512kb upload
ok I’m uploading to FTP ;D ;D ;D
File : AndreaVr21072011.rar
Successful upload !!!
igor0
July 21, 2011, 9:52am
10
I’m afraid that dump is from May 27th, i.e. unrelated to the today’s crash (and also from a previous version of avast!)… that’s why I was asking about the timestamps
You’re right I was wrong to copy the file, now I’m zipping right one and we will mail immediately
Excuse me
upload in progress again with the correct file, the same first name
File : AndreaVr21072011.rar
Successful upload !!!
;D