DavidR
11
Well joining in within the topic has been seen with other applications. It would also depend on who they contacted if it was by name or just the support (at) avast (dot) com email address.
They could also try - The new on-line contact form, http://www.avast.com/contact-form.php?loadStyles for: * Sales inquiries; Technical issues; Website issues; Report false virus alert in file; Report false virus alert on website; Press (Media), issues.