Hi all, I’ve had a problem since yesterday in that Web Shield keeps spamming me with notifications when I’m connected to the internet (don’t even need to go onto a browser)… I tried opening task manager and I saw HEAPS of advertisements accidentally and my computer can’t really handle all the ads or notifications so it keeps crashing (and the display driver keeps crashing too)…
Any help would be GREATLY appreciated, here’s my MWBAM scan log and my other logs, thank you very much.
Download AdwCleaner from here or from here. Save the file to the desktop.
NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete.
Close all open windows and browsers.
- [b]Vista/7/8 users:[/b] Right click the [b]AdwCleaner[/b] icon on the desktop, click [b]Run as administrator[/b] and accept the UAC prompt to run AdwCleaner.
- Click the [b]Scan[/b] button and wait for the scan to finish.
- After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: [b]Waiting for action. Please uncheck elements you don't want to remove.[/b]
- Click the [b]Clean[/b] button.
- [b]Everything checked[/b] will be deleted.
- When the program has finished cleaning a report appears.
- Once done it will ask to reboot, allow this
Once updated, please select Settings > Detection and Protection. Please ensure that “Scan for Rootkits” is selected along with Non-Malware Protection PUP and PUM are set to “Treat detections as malware”
Please click on the Export Log button and select the As text file from the dropdown list. I would suggest you save the file on your desktop (as we need the report attached here for review and it is easy to find on the desktop).
After you have saved the report file, return to the Potential Threats Detected page and click on Cancel. You can close MBAM after that.
Please attach the report file to a post here; I will review the file and script what needs to be removed.
If everything else if fine for you (Avast is running / scanning with no warnings, etc.) then I will remove our tools and get you on your way …
Clean up of Malware Removal Tools
Now that we are through using these tools, let’s clean them off your system so that should you ever need to have malware removed again (we hope not) fresh, updated copies will be downloaded.
Download Delfix from here to your desktop and double click it to start the program
Ensure Remove disinfection tools is ticked Also tick:
The program will run for a few moments and then notepad will open with a log. Note: Please save this log first before rebooting your system (if asked to); DelFix does not save the log as it is trying to remove all traces of our work on your system. Please attach the log in your next reply.
You can delete any log files left on your desktop as these are no longer needed.
==Some Tools to consider to help keep your system safe ==
Consider a program that will check for out-of-date programs on your system
Some programs don’t have update checks built in or make you run the application to start the check for updates process. An easier way to stay on top of the current versions of your installed programs is to use a version checking program like Heimdal Free from Heimdal Security (you can get the software from here and read more about it on the same page).
Unchecky is a small service that runs in the background to help keep those “extra toolbars” and tag along search engines from automatically installing. By automatically directing you to a custom install with all the options unchecked, only what you manually choose and confirm gets installed.
CryptoPrevent is a free program that prevents CryptoLocker / ransomware from infecting your PC by locking down the OS so the malware can not get a grip on your system. You can read the details about this program here.
Also, consider keeping MalwareBytes Antimalware in your arsenal of safe keeping programs. Use the free version (not the paid or trial version) and you won’t have a problem with your antivirus scanner program. Keep it updated and run a scan with it once a week.
Lastly, if you use Firefox as your main web browser, consider adding the NoScript and AdBlockPlus add-ons to the browser to block scripting hijacks and remove unwanted ads from the pages you view.