1. What product and version of Avast do you have? Was this an upgrade or clean install of Avast? If an upgrade, what was the prior version?

  2. What is your OS, 32 or 64-bit?

  3. What other security software do you currently have or did you have in the past on this machine including:

  • Antivirus (AV)

  • Firewall (FW)

  • Trial versions of AV, FW and other security programs

  • Other security software

  • If they were in the past, how did you remove them (the vendor’s uninstaller’s tool or another way)?