My grandson downloaded a game onto my laptop. Along with it came the usual c***
As I uninstalled everything I got 2 warnings and deleted threats, then ran malwarebytes, 28 infections.
Rebooted and did boot scan. Left with snap do tool bar .
Ran ad thingy, rebooted and it had gone. This morning it is back, now avast is off and won’t turn on.
I only discovered this when I clicked the icon to get here and avoid using the snap-do bar. No warnings
that it is off!
hello is it possible to read Malwarebytes’ log ?
I have the log, how do I attach it?
Below the txt box you write in…attachment and other options
Tried that but couldn’t find the log to attach it. Have it in malwarebytes but don’t know how to get it from there to here.
Bit fick I am 
Haha, seems I am a clever gran after all.
I just tried a quick scan and a message said
“there are no more endpoints available from the endpoint mapper”
I have to go out shortly so will be back after lunch to sort it out. Thank you.
that’s ok
Download and register ( direct link) http://www.bleepingcomputer.com/download/adwcleaner/dl/125/ ADWCleaner on your office(desk):
Wait that the window of confirmation of download arrives
launch it, (For vista / 7 / 8 = > right click "as administrator(director) ")
Click abolition(deletion) and post C:\Adwcleaner[Sx].txt
Was that supposed to download an installer that asked me if I wanted yet MORE bleeping toolbars?
And the box that asks will not respond until one or all the options have been checked.
Then installs itself anyway when I close it. :o
Finally got rid of the snap do but still have no virus protection. Do I uninstall avast and reinstall?
Why on earth would anyone want all those toolbars?? Sorry no need to answer that, just a rant.
your suppose to download AdwCleaner from the link he gave you, save it to you desktop
run it, click delete… and post log here
Ok, might be bit late but just ran it again. Wish I knew where all those logs go to hide!
your log say search… did you run it and click delete?
g3n-h@ckm@n. will be back later and continue…
Here’s the log after deleting. Bet you lose the will to live after dealing with numpties like me! lol.
There was an error message came up after deleting, took a shot of it but now can’t download pictures from the memory card.
I am becoming more confused by the minute!
ok do you remember what the message said ?
there was a problem starting
c:\Users\grandma\Appdata\Roaming\Babsolution\Shared\EnhancedNT.dll
The specified module could not be found
ok
this tool will be good for that :
Here’s what I’ve been getting on with… avast would not start, no warnings and did not know it was not running!
I uninstalled my paid avast, and downloaded the free version for now. Ran a quick scan… 2 infections, ran a boot scan which found 2 more infections, all must have found their way onto my computer today… All moved to chest. Then ran malwarebytes again…another 10 infections.
Log attached. All these infections occurred today. Any idea how I can upgrade to the internet package I had before without having to pay again?
if you saved the mail you got with the license file in, then it is no problem…
but you should wait with that until g3n-h@cm@n is finish cleaning your computer…guessing he is in bed now
i see your malwarebytes was not updated when you run the scan…
update it… run new scan… click remove selected and attach log
Thank you, that one was clean.